CRM Suite Evaluation and RFP Scoring Tool

Once RFP responses have been received, organizations selecting a CRM Suite need a way to compare vendors across similar criteria. Use this RFP scoring tool to objectively...

Social Media Maturity Assessment Tool

Use this tool to evaluate your position on the social media maturity model and receive feedback on how to optimize your strategy.

Storyboard: Implement a Social Media Program

This research allows organizations to successfully coordinate social initiatives through the implementation of a social media program that includes process workflows, a...

Social Media

The Social Media workshop provides clear, measurable improvements to your social media strategy,

Drive Real Business Value with an HRIS Strategy

Organizations are realizing that attracting the best talent and unlocking their human capital potential begins the moment HR is a strategic business partner. Through the...
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BI for Basic Reporting? Consider the Alternatives First

A significant number of organizations implement Business Intelligence (BI) suites when alternative reporting solutions will do. The consequence of doing so is that...

Blogging and Microblogging Guidelines Template

The use of blogging and microblogging by subject matter experts (SMEs) and thought leaders within organizations is increasing. This template provides a starting point for...

Social Media Representative

Social Media Representatives use a variety of social channels to manage customer interactions. This individual will assist in strengthening the overall brand of the...

Customer Relationship Management Suite Opportunity Assessment Tool for Large Enterprises

This tool will assist you in determining the value of a standalone Customer Relationship Management (CRM) Suite to your organization, as well as the best available point...

Optimize Social Media Strategy by Service

Integrating the right social media services into your business is often a neglected component of building (or optimizing) a social media strategy. Jumping the gun on...
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