Visual Designer

The Visual Designer is responsible for the end-to-end process of transforming complex product requirements into visually stunning and highly functional user interfaces.

Customer Service Knowledge Manager

To successfully implement a Customer Service Knowledge Management (CSKM) platform, ensure that you hire the right people with the right skills to serve as full-time...

CSM Platform Vendor Demo Script Template

Use this template to support your business's evaluation of vendors and their solutions. Provide vendors with scenarios that prompt them to display not only their...

Project Charter

This template is designed to help you build a project charter in a timely manner.

When and How to Get Competitive Proposals

The evaluation of competitive proposals takes time and effort. Use this process wisely. Understand when it is important to get competitive bids, when not to, and what...

Building Rock-Solid Web-Based Customer Service

Web-based customer service is a critical component of customer service strategy that both private and public sector organizations and their customers rely on every day. A...

Getting Prepped for Open Source Apps

Using the open-source model for the enterprise application needs of the organization requires careful preparation in terms of process, people, and technology. Follow...

India for Outsourced IT Services

IT professionals who are interested in outsourcing application development, maintenance, or helpdesk services offshore have many geographic locations to choose from....

ECM Evaluation and RFP Response Tool

Keep vendor evaluations objective with Info-Tech's Enterprise Content Management (ECM) Evaluation and RFP response tool, and put hard numbers behind ECM vendor claims.

ERP Site Expansion Checklist

Shifting from ERP implementation to ERP operation is a major challenge. This checklist provides guidance on the 14-step process to overcome these problems.
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