Use this tool to generate a customized shortlist of vendors based on the capabilities your organization requires in a Customer Service Knowledge Management (CSKM) platform.
|
|
To successfully implement a Customer Service Knowledge Management (CSKM) platform, ensure that you hire the right people with the right skills to serve as full-time...
|
|
For organizations that have issued a formal Request for Proposal (RFP) using Info-Tech's BI RFP Template, gathering and scoring the various responses can be difficult and...
|
|
At Dreamforce 2011, Salesforce.com unveiled more capabilities in the areas of enterprise collaboration and platform as a service (PaaS). The company is making it clear...
|
|
Info-Tech's buyer's advice will help you optimize spending on salesforce.com and avoid buyer's remorse.
|
|
SaaS ERP belongs on the shortlist for small enterprises and mid-sized divisions of larger enterprises. Make the business case on versatility, not on total cost.
|
|
Understand what type of benefits your business can achieve from adopting an RIA strategy.
|
|
Info-Tech recently conducted several surveys for our research projects. This document is a high level summary of those results and an introduction to the resulting research.
|
|
An RFP is a formal invitation issued by a business or agency requesting interested vendors to submit written proposals meeting a particular set of requirements. This...
|
|
Keep vendor evaluations objective with Info-Tech's Enterprise Content Management (ECM) Evaluation and RFP response tool, and put hard numbers behind ECM vendor claims.
|
|