Enterprise Applications
Topics
Has the “SaaSpocalypse” Come for CX Technology Providers?This note examines whether “SaaSpocalypse” claims are valid, based on full-year results from 24 public companies that have significant customer experience (CX) SaaS offerings. |
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Board Management Software Selection GuideBoards face growing regulatory demands, distributed work, and higher expectations for security and transparency. Manual and fragmented board processes increase risk and... |
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Board Management Software Selection Guide – Phases 1-3A step-by-step blueprint outlining market trends, core and differentiating capabilities, stakeholder roles, and a phased approach to requirements definition, vendor... |
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Board Management Vendor Selection WorkbookKey resources include the vendor evaluation workbook and supporting frameworks for requirements gathering, vendor shortlisting, demo scoring, and contract negotiation to... |
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Competitive Intelligence and Go-to-Market AI PlaybookThis playbook provides a repeatable, AI-enabled framework for building a market, competitive, and go-to-market analysis. |
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Cognigy 2026: Agentic AI for Outstanding Customer Care and Proactive Resolution Takes Center StageCognigy Nexus 2026 was held recently in Munich. The event highlighted a meaningful shift in the agentic market for AI-powered customer service, with NiCE focusing less on... |
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Conductor’s Shift to an AI Search Visibility PlatformConductor has evolved beyond its traditional identity as an enterprise SEO platform and now positions itself as an AI search visibility and answer engine optimization (AEO)... |
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Project & Portfolio Management Software Selection GuideUse this guide to cut through the crowded PPM marketplace and evaluate platforms based on real organizational needs, maturity, and use cases – not vendor hype. |
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Project & Portfolio Management Software Selection Guide – Phases 1-3This deck breaks down a complex and evolving PPM marketplace to help organizations navigate overlapping platforms and focus on solutions that align their needs. |
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Adobe Targets the Next Phase of Customer Experience: Humans and AI AgentsAdobe introduced CX Enterprise as an agentic AI platform designed to help brands create content, improve visibility in AI-driven discovery, and orchestrate personalized... |
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