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Use the Text-Based Customer Support TCO Tool to help determine if one or more use cases for text-based support make sense for your organization to pursue.
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Use this tool to help select a specific use case that matches your organizational needs for text-based customer support.
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A well-architected ERP strategy clearly communicates the direction of the ERP portfolio and aligns roadmap initiatives with business priorities. To build your ERP...
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Request for proposals provide organizations with the opportunity to give vendors a detailed account of the requirements and the expected capabilities of their desired...
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A project charter serves several important functions. It organizes the selection and procurement project so that you can make efficient and effective resource allocation...
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Decide what needs to be presented and to whom. The purpose and format for communicating initiatives vaires based on the audience. Identify the audience first to ensure...
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In this phase of the blueprint, carry out the RFP and vendor demonstration process. Decide on an MMS and present the solution to stakeholders.
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Your customers love mobile messaging services; leapfrog your competitors by having a strategy to provide first-rate service to them in this explosively popular channel.
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Use this stakeholder presentation template to sell your customer experience management strategy to the business.
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The pandemic and growing younger demographic have shifted the terrain of customer service delivery. Customer service management tools ensure organizations enhance...
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