Decide what needs to be presented and to whom. The purpose and format for communicating initiatives vaires based on the audience. Identify the audience first to ensure...
|
|
In this phase of the blueprint, carry out the RFP and vendor demonstration process. Decide on an MMS and present the solution to stakeholders.
|
|
For your business to leverage WEM technology, proper project planning and stakeholder engagement must occur at the beginning of the project. An evaluation of the current...
|
|
Use this template to document project intentions, objectives, benefits, and costs. Use this completed tool to help obtain project sponsorship.
|
|
Use this template to consolidate information about the learner that will inform your LMS strategy.
|
|
Info-Tech conducted its own market evaluation of 11 leading Mid-Market BI vendors. This tool allows enterprises to profile their BI requirements and generate a shortlist...
|
|
Use this template to support your outlining of the steps required to successfully implement a MMS suite into your IT landscape and business environment.
|
|
This phase of the blueprint, Build a Strong Technology Foundation for Customer Experience Management, will help you define the value of strong technology enablement for CXM.
|
|
The pandemic and growing younger demographic have shifted the terrain of customer service delivery. Customer service management tools ensure organizations enhance...
|
|
The strategy summary encompasses all activities and delivers an overview of what the strategy will look like in a presentable fashion. Create a defined strategy by...
|
|