Enterprise Applications - Tools

Text-Based Customer Support TCO Tool

Use the Text-Based Customer Support TCO Tool to help determine if one or more use cases for text-based support make sense for your organization to pursue.

HRIS Use-Case Fit Assessment Tool

Use this tool to help build an HRIS strategy for the organization based on the specific use case that matches your organizational needs.

HRIS Vendor Shortlist & Detailed Feature Analysis Tool

Use this tool to develop your own custom shortlist. The tool's criteria weightings will identify vendors that align with your solution requirements.

HRIS Evaluation and RFP Scoring Tool

This tool will help you evaluate and compare the results of your HRIS RFP process quickly and easily.

CRM Suite Evaluation and RFP Scoring Tool

Once RFP responses have been received, organizations selecting a CRM Suite need a way to compare vendors across similar criteria. Use this RFP scoring tool to objectively...

CRM Business Process Shortlisting Tool

This tool helps you outline and prioritize your CRM goals and link their relevance and value to APQC-based processes.

CRM Functionality Assessment

This tool asks a series of targeted questions that will help you determine what your CRM architecture model should look like across customization level, feature focus,...

CRM Use-Case Fit Assessment Tool

Use this tool to help build a CRM strategy for the organization based on the specific use case that matches your organizational needs.

CRM Implementation Work Breakdown Structure

Use this template to support your outlining of the steps required to successfully implement a CRM suite into your IT landscape and business environment.

CXM Business Process Shortlisting Tool

This tool helps you outline and prioritize your customer experience management goals and link their relevance and value to APQC-based processes.
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