|
In this phase of the blueprint, carry out the RFP and vendor demonstration process. Decide on an MMS and present the solution to stakeholders.
|
|
|
The pandemic and growing younger demographic have shifted the terrain of customer service delivery. Customer service management tools ensure organizations enhance...
|
|
|
Your web presence is your organization’s face to the world: support it with best-in-class tools and technologies for Web Experience Management.
|
|
|
Understand the benefits of a dedicated Web Experience Management Suite and kick start your WEM strategy with a project charter.
|
|
|
For your business to leverage WEM technology, proper project planning and stakeholder engagement must occur at the beginning of the project. An evaluation of the current...
|
|
|
For your business to have a successful deployment it is important to use all the initiatives planned out in the previous phases.
|
|
|
This storyboard will help you create an end-to-end technology strategy to drive sales revenue, enhance marketing effectiveness, and create compelling experiences for your...
|
|
|
This phase of the blueprint, Build a Strong Technology Foundation for Customer Experience Management, will help you define the value of strong technology enablement for CXM.
|
|
|
This phase of the blueprint, Build a Strong Technology Foundation for Customer Experience Management, will help you gather strategic requirements to inform the design of...
|
|
|
Your customers love mobile messaging services; leapfrog your competitors by having a strategy to provide first-rate service to them in this explosively popular channel.
|
|
