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Select a CRM platform that enables a superior customer experience across marketing, sales, and support.
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This blueprint is designed to help IT and marketing achieve absolute consensus on the prioritization of digital channels and to create a roadmap for IT to build all...
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This phase of the blueprint helps you determine if MMS is right for your organization. Identify the "art of the possible" with MMS technology to see what both the IT...
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In this phase of the blueprint, understand the MMS marketplace with our MMS featurelist and vendor profiles.
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In this phase of the blueprint, carry out the RFP and vendor demonstration process. Decide on an MMS and present the solution to stakeholders.
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Even a solution that is a perfect fit for an organization will fail to generate value if it is not properly implemented or measured. Conduct the necessary planning before...
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Development teams do not always regularly gauge how users interact with their website. Teams must ensure user needs are the driving force behind the development and...
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Use data-driven insights to understand your end user’s reception, adoption, and behaviors on your website, and to validate the website’s value for future UX enhancements.
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Turbocharge your company’s customer service capabilities with a Customer Service Management suite.
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To successfully leverage CSM technology, proper project planning and stakeholder engagement must occur at the beginning of the project. Follow the guidance of this phase...
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