Enterprise Applications - Solution Sets

Select and Implement a Customer Service Management Solution

Not everyone’s customer service needs are the same. These needs drive out different categories and niches within the customer service management (CSM) software market...
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Modernize Your Corporate Website to Drive Business Value

Today, website users are demanding more features, more interactions, and more cross-platform capabilities than what were available in the past. Development teams must be...
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Develop an IT Strategy to Support Sales

Sales support is a critical mandate for IT organizations. As the area of the organization that “brings home the money,” Sales must be equipped with the applications,...
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Build IT Capabilities to Enable Digital Marketing Success

Investment in digital marketing technology has exploded as consumers flock to digital channels like email, social networking, video, photo, and mobile apps. IT has less...
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Develop an IT Strategy to Support Customer Service

Take a business process management (BPM)-centric approach to model the desired future state of your customer service IT systems. Then develop an overall IT systems...
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Social Media

The Social Media workshop provides clear, measurable improvements to your social media strategy,

Optimize Social Media Strategy by Service

Integrating the right social media services into your business is often a neglected component of building (or optimizing) a social media strategy. Jumping the gun on...
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Gain Real Insights with a Social Analytics Program

Social analytics are indispensable for gaining real-time insights across marketing, sales and customer service. Use social analytics to tap into the "world's largest...
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Implement a Multi-site ERP

Multi-site ERP is always a challenge. IT leaders must balance innovation within sites against a potential technical jumble of technologies, standards, and integrations.

Implement a Social Media Program

Most organizations understand the value of leveraging social media for customer interaction, but executing an effective strategy can be a daunting task. Successfully...
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