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To successfully implement a Customer Service Knowledge Management (CSKM) platform, ensure that you hire the right people with the right skills to serve as full-time...
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Social Media Representatives use a variety of social channels to manage customer interactions. This individual will assist in strengthening the overall brand of the...
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Use this complete job description to develop your own Social Media Manager job description for your organization.
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The role of an Information Curator is to ensure that all content is available for informational use within an organization allowing for information flow to maximize...
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The Information Architect (IA) guides projects on their overall high level solution approach, engages with the architecture team, and chairs the formal architecture...
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The User Experience Lead will be responsible for overseeing and contributing to the end-to-end user experience solution designs, ensuring that the user experience vision...
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The Visual Designer is responsible for the end-to-end process of transforming complex product requirements into visually stunning and highly functional user interfaces.
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The role of the Social Analytics Specialist is to assist with selecting, blueprinting, gathering requirements, designing, and rolling out social analytics solutions.
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