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Freshworks recently published a study showing that only 12% of customer relationship management (CRM) users leverage an AI-based tool.
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ClickSoftware has been a mainstay of the field service automation (FSA) space. While Salesforce is a recognized market leader in general customer service management (CSM)...
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Using natural language processing on call recordings and providing automated sales coaching insights has been an area of intense interest with many players in the market...
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Use Info-Tech's 2020 Applications Priorities Report to learn about the five initiatives that IT should prioritize for the year: adopt a platform for ERP, standardize...
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The alliance between Epic and Humana is centered on creating better data insights as well as improving patient and provider interactions at the point of care.
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Artificial intelligence (AI) has been a key focus area of investment for major enterprise application vendors, and Oracle is no exception. At Oracle OpenWorld 2019,...
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Customer engagement software company FreshWorks announced that it has acquired a cloud-based prototyping and usability testing platform, Bangalore-based CanvasFlip.
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eClinicalWorks has been selected to replace a legacy, in-house developed EHR across more than 200 practices that are part of the Advocare health network.
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Oracle introduced its new “Redwood” UX at Oracle OpenWorld 2019, promising a better – and more consistent – user experience across the bulk of its enterprise application...
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Meditech EHR looks to fill the international void left by Cerner and Epic by complying with international health regulations.
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