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The RACI chart assists you in organizing roles for carrying out project steps and ensuring that there are definite roles that different individuals in the organization...
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This tool serves to outline and prioritize your customer goals and link their relevance and value to your Customer Service processes. It provides a list of customer...
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This tool will help you holistically assess multiple aspects of Customer Service-related IT assets. The outputs of the tabs in the tool will either serve as input for...
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This tool serves to help project and management stakeholders visualize the implementation of Customer Service IT initiatives. It can also aid in the planning,...
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Use this tool to define applications and capabilities around your CRM. This will be used to conduct an application portfolio assessment for your CRM.
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This tool accompanies the Get the Most Out of Your CRM blueprint and is used to document and assist with this process.
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Use this tool to communicate and market the launch of the chatbot to your organization and stakeholders.
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Use this tool to plan and roadmap your action items during and beyond the implementation of your chatbot proof of concept.
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Use this tool to record the metrics necessary to manage the success of your chatbot.
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Use this tool to determine if implementing a chatbot can create an ROI for your organization.
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