With Customer Service being heavily IT dependent, there is opportunity for IT to collaborate with Customer Service to improve service quality and bring strategic value to...
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If IT fails to adequately support Sales, the organization’s revenue will be in direct jeopardy. CIOs and Applications Directors must work with their counterparts in the...
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This storyboard will help you follow a structured approach to select an MMS that is the right fit for your organization.
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This phase of the blueprint, Build a Strong Technology Foundation for Customer Experience Management, will help you create a CXM initiatives roadmap and prioritize...
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This storyboard will help you begin your IoT journey with a concise understanding of the technology and its applicable use cases.
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Analyze the scope of the IoT and the three most prominent enterprise use cases.
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Develop and prioritize use cases for the IoT using Info-Tech’s IoT Initiative Framework.
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Present the IoT initiative to stakeholders and understand the way forward for the IoT initiative.
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This phase of the blueprint helps you determine if MMS is right for your organization. Identify the "art of the possible" with MMS technology to see what both the IT...
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In this phase of the blueprint, understand the MMS marketplace with our MMS featurelist and vendor profiles.
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