Customer Relationship Management - Storyboard

Storyboard: Develop an IT Strategy to Support Customer Service

With Customer Service being heavily IT dependent, there is opportunity for IT to collaborate with Customer Service to improve service quality and bring strategic value to...

Storyboard: Develop an IT Strategy to Support Sales

If IT fails to adequately support Sales, the organization’s revenue will be in direct jeopardy. CIOs and Applications Directors must work with their counterparts in the...

Select a Marketing Management Suite – Phases 1-3

This storyboard will help you follow a structured approach to select an MMS that is the right fit for your organization.

Build a Strong Technology Foundation for Customer Experience Management – Phase 3: Finalize the Framework

This phase of the blueprint, Build a Strong Technology Foundation for Customer Experience Management, will help you create a CXM initiatives roadmap and prioritize...

Understand and Apply Internet-of-Things Use Cases to Drive Organizational Success – Phases 1-3

This storyboard will help you begin your IoT journey with a concise understanding of the technology and its applicable use cases.

Understand and Apply Internet-of-Things Use Cases to Drive Organizational Success – Phase 1: Understand Core IoT Use Cases

Analyze the scope of the IoT and the three most prominent enterprise use cases.

Understand and Apply Internet-of-Things Use Cases to Drive Organizational Success – Phase 2: Build the Business Case for IoT Initiatives

Develop and prioritize use cases for the IoT using Info-Tech’s IoT Initiative Framework.

Understand and Apply Internet-of-Things Use Cases to Drive Organizational Success – Phase 3: Present IoT Initiatives to Stakeholders

Present the IoT initiative to stakeholders and understand the way forward for the IoT initiative.

Select a Marketing Management Suite – Phase 1: Launch the MMS Project and Collect Requirements

This phase of the blueprint helps you determine if MMS is right for your organization. Identify the "art of the possible" with MMS technology to see what both the IT...

Select a Marketing Management Suite – Phase 2: Shortlist Marketing Management Suites

In this phase of the blueprint, understand the MMS marketplace with our MMS featurelist and vendor profiles.
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