Customer Relationship Management - Storyboard
Topics
Types of Content
Select a Marketing Management Suite – Phases 1-3This storyboard will help you follow a structured approach to select an MMS that is the right fit for your organization. |
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Understand and Apply Internet-of-Things Use Cases to Drive Organizational Success – Phases 1-3This storyboard will help you begin your IoT journey with a concise understanding of the technology and its applicable use cases. |
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Build a Strong Technology Foundation for Customer Experience Management – Phase 3: Finalize the FrameworkThis phase of the blueprint, Build a Strong Technology Foundation for Customer Experience Management, will help you create a CXM initiatives roadmap and prioritize... |
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Understand and Apply Internet-of-Things Use Cases to Drive Organizational Success – Phase 1: Understand Core IoT Use CasesAnalyze the scope of the IoT and the three most prominent enterprise use cases. |
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Understand and Apply Internet-of-Things Use Cases to Drive Organizational Success – Phase 2: Build the Business Case for IoT InitiativesDevelop and prioritize use cases for the IoT using Info-Tech’s IoT Initiative Framework. |
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Understand and Apply Internet-of-Things Use Cases to Drive Organizational Success – Phase 3: Present IoT Initiatives to StakeholdersPresent the IoT initiative to stakeholders and understand the way forward for the IoT initiative. |
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Develop an IT Strategy to Support Customer Service StoryboardThe acceleration of ecommerce has cemented Customer Service’s digital future. Use this research to build IT’s strategy for supporting Customer Service and enhancing the... |
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Activate Your Augmented Reality Initiative – Phase 2: Finding Space for Augmented RealityThis phase of the blueprint, Activate Your Augmented Reality Initiative, will help you envision augmented reality's transformative potential for your organization by... |
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Activate Your Augmented Reality Initiative – Phase 3: Communicate Project Decisions to StakeholdersThis phase of the blueprint, Activate Your Augmented Reality Initiative, will help you communicate the steps of your initiative to your key stakeholders and understand... |
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Customer Relationship Management Platform Selection Guide — Phases 1-3Enable marketing, sales, and customer service teams by successfully choosing and implementing a suite for customer relationship management. |
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