Customer Relationship Management - Blueprints

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Select a Marketing Management Suite Determine whether marketing management suite (MMS) technology is right for your organization. Find your use case and select an appropriate marketing solution by utilizing...
Succeed With Digital Strategy Execution The devil is in the details: ensure you have a strong roadmap of enabling applications and technologies to support the enterprise digital strategy once it has been created.
Drive Customer Convenience by Enabling Text-Based Customer Support This blueprint will help you assess if using text messaging channels is a prudent avenue to provide your customers with real-time service and support.
Build a Strong Technology Foundation for Customer Experience Management This blueprint will help you develop a technology strategy for customer experience management and adopt best practices for managing your organization’s customer-facing...