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Take a business process management (BPM)-centric approach to model the desired future state of your customer service IT systems. Then develop an overall IT systems...
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Enable marketing, sales, and customer service teams by successfully choosing and implementing a suite for customer relationship management.
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The pandemic and growing younger demographic have shifted the terrain of customer service delivery. Customer service management tools ensure organizations enhance...
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This blueprint will help you develop a technology strategy for customer experience management and adopt best practices for managing your organization’s customer-facing...
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Determine whether marketing management suite (MMS) technology is right for your organization. Find your use case and select an appropriate marketing solution by utilizing...
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The devil is in the details: ensure you have a strong roadmap of enabling applications and technologies to support the enterprise digital strategy once it has been created.
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This blueprint reviews Info-Tech’s business-centric definition of augmented reality, as well as the technology’s key benefits and how it will impact a variety of...
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This blueprint reviews Info-Tech’s definition and the scope of the Internet of Things (IoT) and highlights three enterprise use cases for IoT across proactive customer...
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This blueprint will help you assess if using text messaging channels is a prudent avenue to provide your customers with real-time service and support.
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Customers expect to transact with you in the channels of their choice: create a cohesive omnichannel framework that supports the right transactions through the right...
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