Business Processes - Templates & Policies

Hierarchical SOP Template

Standard Operating Procedures (SOPs) are integral to effectively managing IT processes. Utilize this template to help write a hierarchical-style SOP (Standard Operating...

E-Mail TCO Worksheet

The “E-Mail TCO Worksheet” helps IT leaders peer into existing e-mail infrastructure and provisioning costs. IT leaders will gather expense information for 19 specific...

Request for Information Template

Use this template for issuing a Request for Information (RFI).

Request for Quotation Template

Use this template to issue a Request for Quotation.

Change Control – Freezes & Risk Evaluation Policy

The purpose of this policy is to ensure that IT staff recognize that changes to computer systems tend to destabilize those systems.

Software Acquisition and Usage Policy

Use Info-Tech's sample policy to launch software acquisition management efforts to the top of your priority list.

Enterprise Application Center of Excellence Project Charter

The charter lays the foundation for establishing the Enterprise Applications CoE. It is a critical communication tool for the project vision, scope, and key project...

Center of Excellence Refinery Model Template

Use this template to visualize the CoE enhancement process through identifying inputs, CoE value-add initiatives, and expected outputs.

Center of Excellence Exceptions Report

Use this tool to track issues, identify resolution paths, and turn these experiencies into best practices that will mitigate facing the same issues in the future.

Enterprise Application Center of Excellence Stakeholder Presentation Template

Decide what needs to be presented and to whom. The purpose and format for communicating initiatives may vary based on the audience. Identify the audience first to ensure...
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