User Acceptance Test Checklist

Use this checklist to help you control and manage the user acceptance testing process.

Request for Change Form

The creation of a request for change (RFC) form for the enterprise can be a time consuming and daunting task. Save time by customizing this form to the context of your...

E-Mail TCO Worksheet

The “E-Mail TCO Worksheet” helps IT leaders peer into existing e-mail infrastructure and provisioning costs. IT leaders will gather expense information for 19 specific...

Functional Test Plan Template

This tool provides an outline to aid the development of a functional test plan for a software application.

Fast Track Tool: Manage Vendor Performance

Achieving a high level of service or product delivery from vendors generally requires three components: establishing a set of performance targets with the vendor,...

Fast Track Tool: Select and Evaluate Vendors

Enterprises are dependent on vendors to obtain IT hardware, software and services. The Vendor Management process includes the identification, selection, contracting with,...

Use Case Template

A Use Case Model describes the proposed functionality of a new system. A Use Case represents a discrete unit of interaction between a user (human or machine) and the...

Info-Tech's Big Six for 2011

Each year there are numerous technology developments that provide IT with opportunities to offer extended value to the organization. Some simplify IT's work. Others are...

Building a Better RIA

Understand what type of benefits your business can achieve from adopting an RIA strategy.

Salesforce.com: Not Your Father's CRM Anymore

At Dreamforce 2011, Salesforce.com unveiled more capabilities in the areas of enterprise collaboration and platform as a service (PaaS). The company is making it clear...
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