Unleash the True Value of IT by Transforming Into a Service Provider
Earn your seat at the table and influence business strategy by becoming an IT service provider.
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IT organizations are at risk of being outsourced because they are viewed as:
- A cost center rather than a value generator
- A replaceable utility instead of a reliable resource
- An order taker and not a strategic partner
The service provider journey benefits both the business and IT:
- Increase alignment between the business and IT by beginning to speak the same language and working toward the same objectives
- Increase the perceived value of IT by articulating the value of each service
- The business receives the benefit of having a new strategic partner with strong subject expertise in the field of technology
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Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.
Book NowModule 1: Project Outline
The Purpose
- Scope the project to determine if your objectives align with what the blueprint can help you accomplish.
- A walk-through of what to expect for the remainder of the project.
Key Benefits Achieved
- Expectations of what the remainder of the project might look like.
| Activities: | Outputs: | |
|---|---|---|
| 1.1 | Learn about the service provider journey |
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| 1.2 | Identify project team and leader |
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| 1.3 | Identify objectives |
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| 1.4 | Analyze stakeholders |
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| 1.5 | Plan communication |
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| 1.6 | Complete the assessment |
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Module 2: Results Day
The Purpose
- Determine if the right project team has been assembled.
- Create a communication plan.
- Develop a strong tailored change message to ensure buy-in across the organization at all levels.
Key Benefits Achieved
- Change message tailored for each stakeholder affected by the roadmap.
- Clear and crisp communication strategy for the remainder of the roadmap.
- Identification of communication channels.
| Activities: | Outputs: | |
|---|---|---|
| 2.1 | Analyze results from assessment: both foundational and pillar. |
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| 2.2 | Identify gaps in either culture or structure. |
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| 2.3 | Understand culture and structure. |
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Module 3: Assessment
The Purpose
- Define target state and where you would like to see future assessment results take you.
- Determine which foundational adjustments on the roadmap are necessary using the decision tree.
Key Benefits Achieved
- Understanding of why culture and structure are so foundational to becoming a strategic partner.
- Clear vision of the target state culture and structure.
| Activities: | Outputs: | |
|---|---|---|
| 3.1 | Start roadmapping foundational elements from the previous analysis. |
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| 3.2 | Analyze results from the pillar assessment. |
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| 3.3 | Begin planning for roadmap initiatives. |
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Module 4: Roadmap
The Purpose
- Identify which other materials are needed to complete the service management roadmap.
- Order the initiatives.
Key Benefits Achieved
- Direct access to other resources that can help with the completion of the roadmap.
| Activities: | Outputs: | |
|---|---|---|
| 4.1 | Start to roadmap service provider initiatives. |
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| 4.2 | Identify estimated time frames and completed dependencies. |
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| 4.3 | Complete roadmap deliverable. |
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| 4.4 | Identify next steps. |
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| 4.5 | Consider ways to measure and monitor progress. |
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