Stop Just Managing Capacity by Moving to a Capacity-as-a-Service Strategy
Capacity planning is a skill that all infrastructure professionals need to develop.
RETIRED CONTENT
Please note that the content on this page is retired. This content is not maintained and may contain information or links that are out of date.The lack of formal capacity management and planning can cause:
- Unexpected failure of applications due to lack of capacity.
- Excessive operational costs for unnecessary infrastructure.
- Increased project planning for new technology initiatives.
Accurate capacity planning provides the tools to:
- Appropriately manage IT systems.
- Increase IT flexibility for acquisitions and new business initiatives.
- Move to clear service tiers for resources based on business needs.
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Module 1: Introduction to Capacity Planning Concepts
The Purpose
- Provide a basic understanding of capacity planning as an IT skill.
- Identification of the relevant sections of COBIT and ITIL.
Key Benefits Achieved
- Understanding of the role capacity planning plays in infrastructure tasks.
- Providing a scope for the capacity management and planning project.
| Activities: | Outputs: | |
|---|---|---|
| 1.1 | Define the role of capacity management in infrastructure day-to-day activities. |
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| 1.2 | Define the relevant COBIT and ITIL modules. |
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| 1.3 | Understand the difference and benefits of capacity management versus capacity planning. |
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Module 2: Determine the Services that IT Provides
The Purpose
- Re-orientate infrastructure from a commodity view to a service view.
- Identify IT resources that IT provides to the business.
- Align the IT resources with IT services.
Key Benefits Achieved
- An understanding of resource usage based on business needs.
- A starting point for rationalizing IT resources with capacity management needs.
| Activities: | Outputs: | |
|---|---|---|
| 2.1 | Define critical IT services. |
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| 2.2 | Define the critical resources for those services. |
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| 2.3 | Relate services with business priorities. |
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Module 3: Relate Business Needs to Applications
The Purpose
- Separate high priority capacity management issues from application or vendor management issues.
- Prioritize those capacity issues that IT can manage and fix.
Key Benefits Achieved
- A starting point for capacity management.
- An understanding of the relationship between application and infrastructure pieces.
| Activities: | Outputs: | |
|---|---|---|
| 3.1 | Build a detailed description of each resource required for the top three IT services. |
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| 3.2 | Map dependencies for each IT service. |
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| 3.3 | Define KPIs for capacity management. |
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Module 4: Design Potential Pools of Resources to Manage Capacity
The Purpose
- Build a plan for implementing the capacity management and planning plan.
Key Benefits Achieved
- Provide a starting point for measuring and understanding the organization’s capacity.
- Aligning capacity planning with ongoing infrastructure projects.
| Activities: | Outputs: | |
|---|---|---|
| 4.1 | Analyze historic utilization of resources to determine the peak and spare capacity. |
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| 4.2 | Design a long-term plan to reduce service interruptions. |
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