Modernize Communications and Collaboration Infrastructure
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Holding onto legacy communication technology causes:
- Poor alignment between business and IT goals, metrics, and expectations
- A lack of visibility into infrastructure health
- Disengaged and underleveraged user productivity
- Preemptive movement of services to the cloud
- Missed migration deadlines
- Wasted time spent on predictable issues or decisions
- Wasted money spent on increasingly recurring needs of equipment
- Increased drain on IT resources to manage and maintain
The road to modernization results in:
- Increased flexibility and productivity among users
- Improved employee well-being and work-life balance
- Reduced operating expenses on maintenance and patch fixes
- More time available to IT resources
- Better alignment between IT and the business strategy & objectives
- Renewed visibility into IT investments
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Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.
Book NowModule 1: Assess the Communications Infrastructure
The Purpose
- Identify pain points.
- Build a skills inventory.
- Define and rationalize template configuration needs.
- Define standard service requests and map workflow.
- Discuss/examine site type(s) and existing technology.
- Determine network state and readiness.
Key Benefits Achieved
- IT skills & process understanding.
- Documentation reflecting communications infrastructure.
- Reviewed network readiness.
- Completed current state analysis.
| Activities: | Outputs: | |
|---|---|---|
| 1.1 | Build a skills inventory. |
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| 1.2 | Document move, add, change, delete (MACD) processes. |
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| 1.3 | List relevant communications and collaboration technologies. |
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| 1.4 | Review network readiness checklist. |
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Module 2: Learn and Evaluate Options to Define the Future
The Purpose
- Hold focus group meeting.
- Define business needs and goals.
- Define solution options.
- Evaluate options.
- Discuss business value and readiness for each option.
Key Benefits Achieved
- Completed value and readiness assessment.
- Current targets for service and deployment models.
| Activities: | Outputs: | |
|---|---|---|
| 2.1 | Conduct internal focus group. |
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| 2.2 | Align business needs and goals. |
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| 2.3 | Evaluate deployment options. |
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Module 3: Identify and Close the Gaps
The Purpose
- Identify gaps.
- Examine and evaluate ways to remedy gaps.
- Determine specific business requirements and introduce draft of business requirements document.
Key Benefits Achieved
- Completed description of future state.
- Identification of gaps.
- Identification of key business requirements.
| Activities: | Outputs: | |
|---|---|---|
| 3.1 | Identify gaps and brainstorm gap remedies. |
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| 3.2 | Complete business requirements document. |
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Module 4: Build the Roadmap
The Purpose
- Introduce Unified Communications Solution RFP Template.
- Develop statement of work (SOW).
- Document technical requirements.
- Complete cost-benefit analysis.
Key Benefits Achieved
- Unified Communications RFP.
- Documented technical requirements.
| Activities: | Outputs: | |
|---|---|---|
| 4.1 | Draft RFP (SOW, tech requirements, etc.). |
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| 4.2 | Conduct cost-benefit analysis. |
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