Make the Network Invisible by Developing a World Class Network Management Function

If you have to report availability, you’ve already failed.

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Lack of proper network management

  • As organizations expand, so too must the network. Generally, these network expansions have been completed on the fly, implementing new infrastructure as requirements demand.
  • These ad hoc upgrades have led to poorly designed network architectures that make managing the network difficult, lead to bottlenecks of traffic, and cause outages on a regular basis.

Proper network management implemented

  • Organizations are able to locate areas of high traffic and balance loads for a more balanced experience acros the network.
  • Network admins are able to proactively locate network outages and solve issues before users are aware of problems.
  • Network admins can reduce time-to-resolve outages through the use of a GUI and alert system, rather than troubleshoot using CLI.

Module 1: Make the Case for Network Management

The Purpose

  • Understand how the optimization of people, proceses, and technology help to create a more robust network.
  • Understand the benefits of operating a world class network.

Key Benefits Achieved

  • Strong business case that details why organizations need to revisit network management practices.
  • Clearly defines network management mission, vision, and responsibilities.

Activities: Outputs:
1.1 Discuss the importance of network management.
  • Table of network management goals for executives, IT, and other departments.
1.2 Discuss network management goals.
1.3 Build the business case.

Module 2: Assess the Current State

The Purpose

  • A comprehensive understanding of your current network management practices.
  • Understand the major challenges your organization is facing with respect to people, processes, and technology.

Key Benefits Achieved

  • Be able to clearly present your current challenges
  • Understand whether your current capability is sufficient to be considered world class network management practices.

Activities: Outputs:
2.1 Assess current state of people, processes, and technology as they relate to network management practices.
  • Detailed list of current practices for people, processes, and technology.

Module 3: Desired Future State

The Purpose

  • Understand the keys to a successfully managing a network.
  • Outline low level goals of network management for people, processes, and technology.
  • Outline supporting technologies for a better network management function.

Key Benefits Achieved

  • A better understanding of how people, processes, and technology interact to optimize the way the network is managed.

Activities: Outputs:
3.1 Outline the goals for the future state of people, processes, and technology.
  • Detailed list of goals that outline the organization’s future state of people, processes, and technology.

Module 4: Gap Analysis

The Purpose

  • Outline the differences between the current and desired state.
  • Detail the steps to remediation for people, processes, and technology.
  • Outline the steps to refreshing technology.

Key Benefits Achieved

  • Detailed comparison of how network staff, processes, and technology match up against the future networking practices desired for the organization.

Activities: Outputs:
4.1 Discuss the steps required to meet the future networking state.
  • Gap Analysis Report.
4.2 Create a network innovation calendar.
  • Network innovation calendar.

Module 5: Plan the Transformation

The Purpose

  • Outline how to successfully plan the project through creating an action plan and tracking the project.

Key Benefits Achieved

  • A detailed guide through the network management improvement project.

Activities: Outputs:
5.1 Assign project roles.
  • List of filled roles to complete the project.
5.2 Build an action plan.
  • Action plan document.
5.3 Detail milestones for the project timeline.
  • Project timeline.

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