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Immature or non-existent ITAM capabilities cause:

  • Excess licensing costs for unused and unnecessary software.
  • Higher cost and risk of audits by vendors.

A formalized ITAM process results in:

  • Stronger influence in vendor relationships, especially when handling true-ups and audit requests.
  • Increased operational and service efficiency.

Module 1: Define and Optimize ITAM Workflows

The Purpose

This guided implementation will help your team:

  • Document standards for ITAM activities such as:
    • Adding and removing users.
    • Updating or replacing assets.
  • Clarify relationships and responsibilities between ITAM and other functional areas such as service desk, IT operations, HR, and finance.

Key Benefits Achieved

After this project is complete, you and your team will have:

  • Opportunities to improve efficiency and reduce risk by way of reduced task overlap and interdependency.
  • Improved communication and stakeholder satisfaction.

Activities: Outputs:
1.1 Define roles and responsibilities
  • RACI chart designating roles and responsibilities
1.2 Define ITAM workflows (e.g. move/add/change users)
  • Workflow diagrams

Module 2: Evaluate and Select Third-Party SCCM Add-Ons

The Purpose

This guided implementation will help your team:

  • Prioritize features and functions required in your organization.
  • Generate a shortlist of ITAM add-ons for SCCM.
  • Compare solutions on your shortlist.

Key Benefits Achieved

After this project is complete, you and your team will have:

  • Clear direction with a rapid start in the selection process.
  • Documentation to use for buy-in for the decision, getting funding, and managing stakeholders.

Activities: Outputs:
2.1 Evaluate feature requirements
  • Customized shortlist of ITAM add-ons for SCCM
2.2 Develop a product demo script
  • Demo script for evaluating vendors

Module 3: Reconcile Licenses to Prepare for Audits

The Purpose

This guided implementation will help your team:

  • Calculate and compare total spend on individual products across departments or the organization as a whole.
  • Reduce total installs based on usage.
  • Reconcile entitlements with installs.

Key Benefits Achieved

After this project is complete, you and your team will have:

  • Cost savings from reducing unused software installs.
  • Reduced uncertainty and vulnerability going into vendor audits.

Activities: Outputs:
3.1 Plan and scope for a vendor audit
  • Audit plan
3.2 Reconcile installs with usage
  • Software license reconciliation workbook
3.3 Reconcile licenses with installs

Module 4: Define Your ITAM SOP

The Purpose

This guided implementation will help your team:

  • Document standards for ITAM activities such as:
    • Adding and removing users.
    • Updating or replacing assets.
  • Clarify relationships and responsibilities between ITAM and other functional areas such as service desk, IT operations, HR, and finance.

Key Benefits Achieved

After this project is complete, you and your team will have:

  • Opportunities to improve efficiency and reduce risk by way of reduced task overlap and interdependency.
  • Improved communication and stakeholder satisfaction.

Activities: Outputs:
4.1 Establish clear ITAM policies
  • ITAM SOP
4.2 Validate and agree on roles and responsibilities

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Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.

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