Drive Efficiency and Agility with a Fit-for-Purpose Quality Management Program
Be proactive; it costs exponentially more to fix a problem the longer it goes unnoticed.
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A segmented or non-existent approach to quality management can lead to:
- Dissatisfied business stakeholders.
- Low quality outcomes, high defect levels, and unstable systems.
- Less time available to innovate and improve current service and project delivery.
- Staff who lack accountability for their own work.
A fit-for-purpose approach to quality management can lead to:
- A clear understanding of your organization’s definition of “high quality.”
- Improved ability to innovate, complete projects, develop applications, and deliver service.
- Increased satisfaction with the quality of IT.
- Lower cost of quality.
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Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.
Book NowModule 1: Position Your Program
The Purpose
- Create a quality center of excellence to lead and support quality initiatives.
- Position your quality program to meet the needs of your business.
- Develop clear targets and create a roadmap to achieve your vision.
Key Benefits Achieved
- Defined Center of Excellence roles & responsibilities.
- A firm vision for your program with clearly outlined targets.
- A plan for improvements to show dedication to the program and create accountability.
| Activities: | Outputs: | |
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| 1.1 | Identify current quality maturity. |
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| 1.2 | Craft vision and mission. |
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| 1.3 | Define scope. |
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| 1.4 | Determine goals and objectives. |
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| 1.5 | Specify metrics and critical success factors. |
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| 1.6 | Develop quality principles. |
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| 1.7 | Create action plan. |
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Module 2: Build Your Program
The Purpose
- Build the requirements for the quality program, including outputs for quality planning, quality assurance, quality control, and quality improvement.
Key Benefits Achieved
- Defined standards for the quality program.
- General templates to be used to unify quality throughout IT.
| Activities: | Outputs: | |
|---|---|---|
| 2.1 | Define quality policy, procedures, and guidelines. |
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| 2.2 | Define your standard Quality Plan. |
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| 2.3 | Define your standard Quality Review Document. |
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| 2.4 | Develop your Standard Quality Management Dashboard. |
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Module 3: Implement Your Program
The Purpose
- Launch the program and begin quality improvement.
Key Benefits Achieved
- Perform a readiness assessment to ensure your organization is ready to launch its quality program.
- Create a communication plan to ensure constant and consistent communication throughout implementation.
| Activities: | Outputs: | |
|---|---|---|
| 3.1 | Assess organizational readiness. |
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| 3.2 | Create a communication plan. |
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Module 4: Operate Your Program
The Purpose
- Have the Center of Excellence facilitate the roll-out of the quality program in your key practice areas.
- Initiate ongoing monitoring and reporting processes to enable continuous improvement.
Key Benefits Achieved
- Quality plans for each practice area aligned with the overall quality program.
- Periodic quality reviews to ensure plans are being acted upon.
- Methodology for implementing corrective measures to ensure quality expectations are met.
| Activities: | Outputs: | |
|---|---|---|
| 4.1 | Perform a quality management satisfaction survey. |
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| 4.2 | Complete a practice area assessment. |
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| 4.3 | Facilitate the creation of practice area quality plans. |
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| 4.4 | Populate quality dashboards. |
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| 4.5 | Perform quality review(s). |
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| 4.6 | Address issues with corrective and preventative measures. |
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| 4.7 | Devise a plan for improvement. |
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| 4.8 | Report on quality outcomes. |
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