Develop a Telephony and Unified Communications Strategy

VoIP and UC are remaking telephony, but it’s still about dial tone.

Onsite Workshop

Without a telephony and UC strategy roadmap:

  • Those who need to replace or upgrade their telephony and UC infrastructure face a seemingly bewildering number of choices with radically different implications for capital costs, operating costs, and return on investment.
  • Those who have legacy PBX systems are facing rising maintenance costs of obsolete technology.
  • Those who have moved to VoIP telephony are unable to take advantage of UC features that can potentially increase revenue and decrease cost.

With a telephony and UC strategy, IT leaders will:

  • Understand the telephony and UC needs of the stakeholder they serve.
  • Envision how telephony and UC can generate business value.
  • Reduce the capital and operating costs of telephony and UC infrastructure.
  • Conduct a gap analysis of the current and target infrastructure.
  • Assess which target infrastructure will deliver the most business value.
  • Develop an implementation plan to put the most valuable infrastructure in place

Module 1: Develop a business case for the project

The Purpose

  • Define goals and objectives for the workshop.
  • Develop an initial business case.
  • Perform a stakeholder analysis.

Key Benefits Achieved

  • An initial understanding of the potential economic impact of a telephony and UC infrastructure refresh.
  • A communication strategy that identifies steering committee members, project team members, and potential interviewees.

Activities: Outputs:
1.1 Develop an initial business case
  • An initial understanding of the potential economic impact
1.2 Perform a stakeholder analysis
  • A communication strategy

Module 2: Develop use cases for UC

The Purpose

  • Develop use cases.
  • Document the current infrastructure.
  • Assess the current level of UC fit.

Key Benefits Achieved

  • A prioritized list of the communication opportunities to consider during the telephony and UC refresh.
  • A visual account of your current telephony and UC infrastructure.
  • A score that relates to expected success, benefits, and challenges of implementing UC.

Activities: Outputs:
2.1 Develop use cases
  • A prioritized list of communication opportunities
2.2 Document the current infrastructure
  • A visual account of current telephony and UC infrastructure
2.3 Assess current level of UC fit
  • A score that relates to expected success, benefits, and challenges of implementing UC

Module 3: Design a target infrastructure

The Purpose

  • Draw out the implications of use cases for the infrastructure.
  • Assess the business value of your target state.
  • Develop an implementation plan.

Key Benefits Achieved

  • A visual account of your target infrastructure.
  • Meaningful insight into the economic value of your target infrastructure.
  • A schematic description of the implementation plan.

Activities: Outputs:
3.1 Draw out the implications of use cases for the infrastructure
  • A visual account of your target infrastructure
3.2 Assess the business value of your target state
  • Meaningful insight into the economic value of your target infrastructure
3.3 Develop an implementation diagram
  • A schematic description of the implementation plan

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Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.

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