Develop a Telephony and Unified Communications Strategy
VoIP and UC are remaking telephony, but it’s still about dial tone.
RETIRED CONTENT
Please note that the content on this page is retired. This content is not maintained and may contain information or links that are out of date.Without a telephony and UC strategy roadmap:
- Those who need to replace or upgrade their telephony and UC infrastructure face a seemingly bewildering number of choices with radically different implications for capital costs, operating costs, and return on investment.
- Those who have legacy PBX systems are facing rising maintenance costs of obsolete technology.
- Those who have moved to VoIP telephony are unable to take advantage of UC features that can potentially increase revenue and decrease cost.
With a telephony and UC strategy, IT leaders will:
- Understand the telephony and UC needs of the stakeholder they serve.
- Envision how telephony and UC can generate business value.
- Reduce the capital and operating costs of telephony and UC infrastructure.
- Conduct a gap analysis of the current and target infrastructure.
- Assess which target infrastructure will deliver the most business value.
- Develop an implementation plan to put the most valuable infrastructure in place
Book Your Workshop
Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.
Module 1: Develop a business case for the project
The Purpose
- Define goals and objectives for the workshop.
- Develop an initial business case.
- Perform a stakeholder analysis.
Key Benefits Achieved
- An initial understanding of the potential economic impact of a telephony and UC infrastructure refresh.
- A communication strategy that identifies steering committee members, project team members, and potential interviewees.
| Activities: | Outputs: | |
|---|---|---|
| 1.1 | Develop an initial business case |
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| 1.2 | Perform a stakeholder analysis |
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Module 2: Develop use cases for UC
The Purpose
- Develop use cases.
- Document the current infrastructure.
- Assess the current level of UC fit.
Key Benefits Achieved
- A prioritized list of the communication opportunities to consider during the telephony and UC refresh.
- A visual account of your current telephony and UC infrastructure.
- A score that relates to expected success, benefits, and challenges of implementing UC.
| Activities: | Outputs: | |
|---|---|---|
| 2.1 | Develop use cases |
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| 2.2 | Document the current infrastructure |
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| 2.3 | Assess current level of UC fit |
|
Module 3: Design a target infrastructure
The Purpose
- Draw out the implications of use cases for the infrastructure.
- Assess the business value of your target state.
- Develop an implementation plan.
Key Benefits Achieved
- A visual account of your target infrastructure.
- Meaningful insight into the economic value of your target infrastructure.
- A schematic description of the implementation plan.
| Activities: | Outputs: | |
|---|---|---|
| 3.1 | Draw out the implications of use cases for the infrastructure |
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| 3.2 | Assess the business value of your target state |
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| 3.3 | Develop an implementation diagram |
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