(14-Nov-2011) This time of year, distribution center managers often find themselves bringing in temporary workers by the dozen to meet peak season order fulfillment demands. Although that has the potential to be a headache and a half, there's a...

Vendor Research

This report is designed to aid vendors in the sales and marketing of Workforce Management Software (WFMS) to end customers.

Solution Set

Field service automation (FSA) software is a mature market. While FSA has been around for two decades, the market is changing due to mobile technologies that are altering core capabilities of field services personnel.

Note

Field service software has been around for a long time, but mobile enhancements around wireless connectivity, offline capabilities and social collaboration, have changed the core capabilities of field services personnel and the field service...

Tool

Use this tool to generate a customized shortlist of vendors based on the capabilities your organization requires in a field service automation solution.

Template/Policy

Use this demonstration script to provide vendors with a consistent set of instructions, ensuring an objective comparison of product features.

Tool

After responses to an RFP have been received, enterprises considering field service automation software need a way to compare potential solutions. Use this RFP scoring tool to record and evaluate features across vendors.

Template/Policy

Use this request for proposal (RFP) template to formally invite field service automation vendors to submit a proposal meeting your field service requirements.

Solution Set

There are numerous solutions on the WFM market to choose from, and it may be difficult to determine what makes one vendor stand out from the others.

Tool

Sorting through the workforce management vendor landscape for a tool that meets enterprise functional and technology needs can be challenging. There are a number of vendors that provide basic workforce management features with numerous...

Template/Policy

Workforce Management Solution (WFMS) product demos are imperative for enterprises in the vendor shortlisting process. WFMS appear similar in theory, but in practice, factors including user interface and ease of use, product capabilities and...

Note

Sorting through the workforce management vendor landscape for a tool that meets the organization's functional and technology needs can be challenging. There are a number of vendors that provide basic workforce management features with numerous...

Tool

For many organizations the need for a Workforce Management Solution (WFMS) is apparent. But, other organizations might be uncertain about whether a WFMS is needed and would provide value to the business. Use this decision tool to assess the...

Template/Policy

A Workforce Management Solution (WFMS) selection team charter is an excellent tool for clarifying expectations and responsibilities of those involved in selecting a WFMS for the organization.

Template/Policy

Sorting through the workforce management vendor landscape for a tool that meets the organization's functional and technology needs can be challenging.

Tool

Sorting through the Workforce Management Solution (WFMS) vendor landscape for a tool that meets enterprise functional and technology needs can be challenging.

Outsourcing is a viable option for many growing retailers. Outsourcing key retail operations can improve an enterprise's ability to grow and improve operations. Use Info-Tech's recommendations to determine if outsourcing is a viable option.

Many IT leaders don't know the difference between Workforce Management (WFM) and the larger ocean of Human Capital Management. WFM is a subset of Human Capital Management that aligns human assets (capital) with business needs based on attributes...