Tool

The tactics provided in this tool are a starting point for organizations considering investment in marketing process automation. Use the tool in conjunction with the Vendor Landscape research: Email Marketing Services, or Lead Management Automation.

Tool

After responses to an RFP have been received, enterprises considering an LMA platform need a way to compare potential solutions. Use this RFP scoring tool to record and evaluate features across vendors.

Note

Given specific business requirements across different companies, selecting the right Lead Management Automation (LMA) platform can be a difficult task. Use this research to expedite the selection process and choose the best LMA platform for your...

Tool

Use this tool to generate a customized shortlist of vendors, based on the capabilities that the enterprise requires in a Lead Management Automation (LMA) platform.

Template/Policy

Product demonstrations are a critical step for selection teams to compare and evaluate solutions. Use this demonstration script template as a basis for a comprehensive list of activities and features that Lead Management Automation (LMA)...

Template/Policy

Use this template to help create a request for proposal (RFP) that lists a LMA platform features according to enterprise requirements.

Solution Set

Organizations are expected to meet increasingly complex customer demands, and this, along with increasing interaction volumes (due in large part to social media), means that customer relationships can no longer be managed by simple tools. In...

Template/Policy

Use this demonstration script to provide vendors with a consistent set of instructions, ensuring an objective comparison of product features for a Customer Relationship Management (CRM) Suite.

Tool

This tool will assist you in determining the value of a standalone Customer Relationship Management (CRM) Suite to your organization, as well as the best available point solutions for marketing, sales and customer service.

Tool

Once RFP responses have been received, organizations selecting a CRM Suite need a way to compare vendors across similar criteria. Use this RFP scoring tool to objectively evaluate vendor responses.

Template/Policy

Use this customizable template to create a Request for Proposal (RFP) that includes the Customer Relationship Management (CRM) features that your organization requires.

Note

The environment in which organizations manage relationships with their customers is always changing, and new technologies are making it imperative that organizations deploy the correct customer management strategies and tools. Deciding which CRM...

Tool

Use this tool to generate a customized shortlist of vendors based on the capabilities your organization requires in a Customer Relationship Management (CRM) Suite.

(18-Jul-11) Infragistics Inc. released a suite of its data visualization controls for Windows Phone developers at the end of June, after previewing the mobile UI technology in April. The XAML mobile controls, which support Windows Phone 7...

(3-Jun-11) Enterprise mainframes have been around since as early as the 1950s, and most industry analysts agree that mainframes will probably always be around in select enterprises for specific purposes. But some enterprises have begun moving...

You have watched the industry strategic energies move over time from fewer users of more powerful machines, to a global base of users of many types of less-expensive computing and communications devices. It is almost fair to wonder about the...

A little jostling for market share is always a good thing, and the occasional sector blowup or segment technology revolution keeps everyone on their toes and healthy. But what happens when a global duopoly in the most strategic technology sector...

(22-Apr-10) Windows InTune is Microsoft Corp.'s latest overture to small and mid-sized businesses (SMBs), offering a hosted computer management tool and licences to Windows 7 Enterprise via subscription. A free beta version, available to...

Apple and Google had interlocking boards, Adobe was Apple's lifelong development partner and ally, and even Intel had come back from the Dark Side of Wintel to make the chips used in Apple machines. What a happy family, all playing around the...

Solution Set

This solution set will help you determine what version of Windows 7 is most appropriate and develop a deployment strategy and plan for your organization.

Note

Windows 7 is beginning to replace the aging Windows XP as the de facto standard enterprise desktop OS. In fact, more than three-quarters of organizations will migrate to Windows 7 by 2012. Preparation, planning, version selection, and deployment...

Video

Microsoft Windows 7 provides a number of improvements over its predecessors with regards to search, connectivity, and security features geared towards the enterprise. With a number of product and deployment options, the organization must...

Tool

Microsoft's latest OS, Windows 7, has a multitude of product options. Each version of Windows 7 is geared at a certain type of organization and, as such, has a unique functionality set out of the box. Use this tool to help your organization...

Tool

Microsoft has provided a host of tools and literature regarding the most efficient way to deploy Windows 7 across organizations of varying size. Use this tool to help your organization determine how to deploy Windows 7 and which Microsoft tools...

(12-Mar-10) Ask the typical office worker and Microsoft Outlook is email. Its corporate ubiquity has translated into similar dominance by Exchange in backend infrastructure. Industry surveys put Exchange’s enterprise market share in the 60 to...

I had the opportunity to make a new friend last week – someone who had, it turned out, recently attended my annual predictions talk in Bellingham. He had spent the last 20 years building two communications companies for a Japanese parent corp:...

(26-Feb-10) These days, there aren’t many companies where email is not considered mission-critical. So it takes a great deal of mettle to rock the boat. Possibly even more so than other functions, it’s important to know what you’re getting into...

In technology, the ancient regime was driven by Wintel (Windows and Intel), mostly: a famously paranoid Andy Grove, paired with Bill Gates, the most competitive strategist (or strategic competitor) in the world. Everyone else got table scraps.

Template/Policy

Deploying standard server configurations is a proven method of reducing operating risk. Implementing a server configuration policy is the best way to ensure that all servers have been hardened with consistent security configurations and processes.

(8-Feb-10) There probably isn't a week that goes by without an enterprise IT manager hearing one of their users lament "why can't I have one of those cool iMacs instead of this boring, grey PC?" It's enough to make even the strongest IT manager...