Solution Set

This solution set will help IT leaders perform a complete telecommunications inventory that can be used to optimize the ongoing delivery of voice and data services to the enterprise.

Solution Set

This solution set will help organizations understand where to focus their telecom cost reduction efforts and how to develop a practice for ongoing telecom expense management.

Tool

Use the Contract Management Tool to track location, status, and expiry dates of ongoing contracts. The tool provides advance warning of checkpoint dates for timely contract renewal decisions.

Solution Set

This solution set will bring focus to the key UC opportunities and challenges that you must consider and help you find the path to success.

This solution set will help enterprises identify and rate the best fit candidates in terms of their ability to deliver on the organization's UC strategy.

Tool

Upgrading to IP Telephony (IPT) from a legacy infrastructure demands strong financial justification given the large investment required. Use this TCO and ROI Calculator to compare costs and benefits when preparing for the IPT business case.

Note

Organizations must replace legacy telephony equipment as it nears end-of-life status and support options disappear. While IP Telephony (IPT) is now proven as a viable technology path, IT leaders must be prepared to build a strong business...

Solution Set

Organizations must explore IP-based telephony solutions as legacy PBX equipment expires and support options disappear.

Template/Policy

This policy template will go a long way toward reducing telephone-related costs and increasing productivity.

Tool

Although the shift from traditional phone systems towards IP Telephony (IPT) is clear, upgrading a legacy infrastructure still demands strong financial justification given the investment required. IT leaders should utilize this TCO and ROI...

Skype's combination of strengths and shortcomings make it a complicated issue when it comes to use in business environments. However, while the desktop application poses similar security risks to other consumer messaging tools, small business IT...

VoSKY's Skype-based call trunking solution may draw the interest of organizations that are looking for cost effective opportunities to scale their expanding communications infrastructure. IT leaders should explore the merits of the VoSKY...

In-Depth Report

Web-based customer service is a critical component of customer service strategy that both private and public sector organizations and their customers rely on every day. A variety of Web-based customer service technologies are available that...

Tool

Web-based customer service is a critical component of customer service strategy that both private and public sector organizations and their customers rely on every day. Use this tool to understand the strengths and weaknesses of available...

Tool

Web-based customer service is a critical component of customer service strategy that both private and public sector organizations and their customers rely on every day. Use this tool to understand the strengths and weaknesses of available...

Web-based customer service is a critical component of customer service strategy that both private and public sector organizations and their customers rely on every day. A variety of Web-based customer service technologies are available to small...

Tool

An enterprise-wide telephony upgrade is a significant undertaking into which many enterprises are being pushed. Even if the upgrade seems inevitable, perform due diligence to ensure the "why" is valid and the "how" maximizes financial returns.