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Unified Communications (UC) is an integrated approach to enhancing end user communications and accelerating key business processes. Understand the UC market and lifecycle and develop a strategy that will best deliver on business objectives.

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When the help desk fails to keep pace with the organization, service gaps appear that create a chasm between IT and the business. Rescue becomes necessary to rapidly address management and business stakeholder complaints. Affect a rapid rescue...

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Email has become an essential service within the IT portfolio. To date, however, there has been a dearth of benchmarks for determining where to target your total monthly spend per user. This videocast will provide guidance for how to optimize...

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Storage is a rapidly growing cost driver for many of today's IT organizations. With storage demand increasing at the annual rate of 20% and higher, IT needs to better understand how to manage this important service. In this videocast, we will...

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Vendor management plays a critical role in any network related cost reduction efforts. Join this videocast for information and advice on how to reduce your network spend. This videocast covers various topics, including Cisco substitutes, the...

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Telephony savings represent an elusive goal for many IT organizations. This videocast outlines the steps needed to take for reducing telephony cost to serve. Related topics include annual price reviews, invoice reconciliation, PDA fleet...

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Network management systems (NMS) are a requirement for today's IT organizations. Join this videocast to learn how to build a low cost approach for a NMS. Topics discussed include the case for NMS, the dangers of over-provisioning, the $2500 low...

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Desktop and laptop expenditures are unavoidable, but they don't have to be painful. Watch this webcast to discover proactive tactics and advice on how to pay less for new PCs. Use this guidance to reach short, medium, and long-term...

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Desktop and laptop expenditures are unavoidable, but they don't have to be painful. Watch this webcast to discover proactive tactics and advice on desktop tiering and cascading to reduce workstation hardware expenses. Use this guidance to reach...

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Desktop and laptop expenditures are unavoidable, but they don't have to be painful. Watch this webcast to discover proactive tactics and advice on how to save money on laptops and reduce workstation hardware expenses. Use this guidance to reach...

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Desktop and laptop expenditures are unavoidable, but they don't have to be painful. Watch this webcast to discover proactive tactics and advice on how to set PC refresh rates to reduce workstation hardware expenses. Use this guidance to reach...

Podcast

Desktop and laptop expenditures are unavoidable, but they don't have to be painful. Listen to this series of podcasts to discover proactive tactics and advice on how to drastically reduce workstation hardware expenses. Use this guidance to reach...