(23-Apr-10) VoIP is everywhere in the business world, as the promise of cost savings and greater productivity is too great to ignore. That doesn’t mean it’s problem-free: As with all major tech deployments, VoIP can run into trouble. But there...

1-Oct-09 School districts that have big computing needs but small budgets are turning to a more affordable solution: thin clients. Take Union School District in San Jose, Calif., which turned to thin clients to upgrade a computer lab full of...

Tool

For smaller service desks, a hosted (Software-as-a-Service) help desk tool may be more cost-effective than an on-premise package. Use this Total Cost of Ownership (TCO) calculator to determine which of the two options is best for your organization.

Help desk software offerings range from simple ticketing tools to comprehensive IT service management suites. Follow Info-Tech's appropriateness guidelines to ensure the solution is a good fit for the enterprise.

Job Description

The Security Administrator's role is to ensure the secure operation of the in-house computer systems, servers, and network connections. This includes checking server and firewall logs, scrutinizing network traffic, establishing and updating...

Job Description

The Application Support Analyst's role is to deliver support to end users in the organization about how to use various types of software programs efficiently and effectively in fulfilling business objectives. This includes troubleshooting...