Tool

Each organization will have its own priorities for evaluating and selecting unified communications (UC) vendors and solutions. Use the Unified Communications Vendor Shortlist Tool to generate a customized shortlist of vendors that will best meet...

Note

Unified communications (UC) offerings from both IP telephony vendors and "over-the-top" UC solution providers provide a wide range of options to any organization, whether it has already implemented an IP telephony system, or if it is seeking a...

Solution Set

Unified communications offerings from both IP telephony vendors and "over-the-top" UC solution providers provide a wide range of options to any organization, whether it has already implemented an IP telephony system, or if it is seeking a...

Tool

Mobile device management may be the perfect technology storm if IT leaders do not plan ahead and formulate a strategy. Determining mobile device management strategy doesn't have to be a scary exercise. Answering eight simple questions can get...

Note

Avoid contract pitfalls and get a fair price on your telecom and mobility contracts.

Tool

Unified Communications (UC) is an integrated approach to enhancing end-user communications and accelerating key business processes. Enterprises embarking on initial or follow-on UC implementations should leverage the UC Financial Calculator to...

Template/Policy

Unified Communications (UC) is an integrated approach to enhancing end-user communications and accelerating key business processes. Enterprises embarking on initial or follow-on UC implementations should leverage the UC Optimization Business...

Video

Unified Communications (UC) is an integrated approach to enhancing end-user communications and accelerating key business processes. Enterprises looking to maximize the return on UC investments need to focus on business requirements and execute...

Note

Unified Communications (UC) is an integrated approach to enhancing end-user communications and accelerating key business processes. Enterprises looking to maximize the return on UC investments need to focus on business requirements and execute...

(22-Jul-10) Skype, which disrupted the telecommunications industry with free or low-cost calls routed over the Internet, is once again an independent company. EBay (EBAY) bought the Estonian startup in 2005, but, after a strained relationship,...

Tool

Managing telecom expense is a challenge when bills are not managed centrally or consolidated in a single file. Identifying cost-savings and synergy opportunities are also difficult if your telecom bills and information regarding telecom services...

Solution Set

This solution set will help organizations understand where to focus their telecom cost reduction efforts and how to develop a practice for ongoing telecom expense management.

Template/Policy

Capturing and assembling site-by-site voice and data connectivity in a central repository will put the enterprise in the best position to review overall capacity and identify any costly exceptions. Use this template to get a start on information...

Tool

Use the Contract Management Tool to track location, status, and expiry dates of ongoing contracts. The tool provides advance warning of checkpoint dates for timely contract renewal decisions.

Note

Mobile device adoption is expected to surpass traditional computing form factors by 2013. Without an effective management strategy, IT will be hard pressed to deploy and secure mobile devices in a cost effective manner. Info-Tech helps you...

Video

Unified Communications (UC) is an integrated approach to enhancing end user communications and accelerating key business processes. Watch this video to learn more about how you can get your UC initiative started on the right track.

Note

Unified Communications (UC) is an integrated approach to enhancing end user communications and accelerating key business processes. Understand the UC market and lifecycle and develop a strategy that will best deliver on business objectives.

Solution Set

This solution set will bring focus to the key UC opportunities and challenges that you must consider and help you find the path to success.

Both financial and non-financial analyses must be completed to ensure the business has a holistic understanding of the potential benefits before launching an IP Telephony (IPT) upgrade. Review this case study and leverage the experiences of one...

Template/Policy

Preparing a proposal for an upgrade to IP Telephony (IPT) can be a challenge for many IT leaders as most organizations require formal justification before moving forward with the project. Take advantage of this sample proposal and make sure to...

(11-Feb-10) Nortel Networks Corp. has said Thursday it has raised $2 billion from selling business units to other vendors and is still figuring out what do to with its numerous patents. “My feeling is that that the value of their patents...

Note

Organizations must replace legacy telephony equipment as it nears end-of-life status and support options disappear. While IP Telephony (IPT) is now proven as a viable technology path, IT leaders must be prepared to build a strong business...

28-Jan-10 Canada's largest communications company is the Exclusive Telecommunications Partner to the Vancouver 2010 Olympic and Paralympic Winter Games – Telemanagement takes a closer look at what Bell Canada is up to. “We have put a massive...

(4-Jan-10) This year will see phones organized around contact lists, an upsurge in video-on-demand, social networking as a primary means of communication, people tracking each other via GPS and smart phones as all-in-one entertainment hubs,...

Enterprise telecom has seen significant technological change in the past decade. IT leaders must recognize key trends and developments that are creating new business opportunities and dictating new approaches to delivering communications...

Many corporate telecommunications bills contain erroneous charges caused by internal and/or carrier-related mismanagement. Telecom Expense Management (TEM) can help IT managers reduce all such costs. Consider the benefits of employing TEM...

Case Study

Small and mid-sized enterprises (SMEs) continue to seek new ways to cut costs and reduce spending. With a 78% chance of successfully delivering on anticipated cost reduction, vendor management represents one area where costs can quickly and...

The combination of low call center costs, a solid telecommunications infrastructure, and an educated workforce has made the Philippines an attractive option for North American companies struggling to reduce costs in a challenging economy, a new...

Job Description

The Telecommunications Analyst's role is to coordinate strategies for - and ensure the integrity of - in-house voice, data, and video equipment and its associated network connections. This includes configuring and optimizing all telephone...