Determining the number of phone lines required for a facility can be a daunting task for IT leaders that have recently taken on telecom responsibilities. Planners should leverage available data sources and established traffic analysis methods to...

Last week, we offered the first part of a detailed look at what may be the most important company in the world - not solely because of its strategic positioning in core communications markets, nor because of its amazing growth story, but rather...

This week we offer the first part of a detailed look at what may be the most important company in the world - not solely because of its strategic positioning in core communications markets, nor because of its amazing growth story, but rather...

Tool

Each organization will have its own priorities for evaluating and selecting unified communications (UC) vendors and solutions. Use the Unified Communications Vendor Shortlist Tool to generate a customized shortlist of vendors that will best meet...

Note

Unified communications (UC) offerings from both IP telephony vendors and "over-the-top" UC solution providers provide a wide range of options to any organization, whether it has already implemented an IP telephony system, or if it is seeking a...

Solution Set

Unified communications offerings from both IP telephony vendors and "over-the-top" UC solution providers provide a wide range of options to any organization, whether it has already implemented an IP telephony system, or if it is seeking a...

Note

The primary mission of the infrastructure professional is deployment and maintenance of platforms that enable applications and services. Evaluate how these hot developments can boost achievement in that critical role.

Case Study

The rise in usage of mobile devices means that enterprise business is no longer being conducted only within the confines of the physical building. Factor in personal device usage by employees and you've got the potential for security breaches...

Solution Set

The primary mission of the infrastructure professional is deployment and maintenance of platforms that enable applications and services. Evaluate how these hot developments can boost achievement in that critical role.

Tool

Mobile device management may be the perfect technology storm if IT leaders do not plan ahead and formulate a strategy. Determining mobile device management strategy doesn't have to be a scary exercise. Answering eight simple questions can get...

Note

Avoid contract pitfalls and get a fair price on your telecom and mobility contracts.

(27-Jun-11) The last of Nortel's assets — patents for Internet search, mobile video and wireless networks that can be used in consumer technology — go up for auction Monday, ending an era for the bankrupt Canadian telecom company. Internet...

Tool

Unified Communications (UC) is an integrated approach to enhancing end-user communications and accelerating key business processes. Enterprises embarking on initial or follow-on UC implementations should leverage the UC Financial Calculator to...

Template/Policy

Unified Communications (UC) is an integrated approach to enhancing end-user communications and accelerating key business processes. Enterprises embarking on initial or follow-on UC implementations should leverage the UC Optimization Business...

Video

Unified Communications (UC) is an integrated approach to enhancing end-user communications and accelerating key business processes. Enterprises looking to maximize the return on UC investments need to focus on business requirements and execute...

Note

Unified Communications (UC) is an integrated approach to enhancing end-user communications and accelerating key business processes. Enterprises looking to maximize the return on UC investments need to focus on business requirements and execute...

Note

Multi-site enterprises are commonly managing environments with different types of voice and data connectivity, often sourced from multiple service providers. This solution set will help IT leaders perform a full telecom inventory that can be...

Solution Set

This solution set will help IT leaders perform a complete telecommunications inventory that can be used to optimize the ongoing delivery of voice and data services to the enterprise.

Tool

Multi-site enterprises are commonly managing environments with different types of voice and data connectivity, often sourced from multiple service providers. Use this tool to inventory telecom services, physical assets, monthly invoices, as well...

Tool

Managing telecom expense is a challenge when bills are not managed centrally or consolidated in a single file. Identifying cost-savings and synergy opportunities are also difficult if your telecom bills and information regarding telecom services...

Note

Telecom Expense Management (TEM) is a set of IT practices that organizations should not ignore; TEM can reduce telecom costs by 10% without affecting telecom service levels. Understand the benefits of optimizing telecom expenses and implement...

Solution Set

This solution set will help organizations understand where to focus their telecom cost reduction efforts and how to develop a practice for ongoing telecom expense management.

Template/Policy

Capturing and assembling site-by-site voice and data connectivity in a central repository will put the enterprise in the best position to review overall capacity and identify any costly exceptions. Use this template to get a start on information...

Tool

Use the Contract Management Tool to track location, status, and expiry dates of ongoing contracts. The tool provides advance warning of checkpoint dates for timely contract renewal decisions.

Note

Mobile device adoption is expected to surpass traditional computing form factors by 2013. Without an effective management strategy, IT will be hard pressed to deploy and secure mobile devices in a cost effective manner. Info-Tech helps you...

Video

Unified Communications (UC) is an integrated approach to enhancing end user communications and accelerating key business processes. Watch this video to learn more about how you can get your UC initiative started on the right track.

Note

Unified Communications (UC) is an integrated approach to enhancing end user communications and accelerating key business processes. Understand the UC market and lifecycle and develop a strategy that will best deliver on business objectives.

(9-Apr-10) Ethernet is to the world of data networking what low-frequency AC is to electric power distribution: the foundational universal standard for the world’s infrastructure. Yet Ethernet’s original conception and implementation targeted...

(1-Mar-10) 'Cdn travelbugs," said the public tweet that just flew across the screen. "Anyone used AirCanada's Int'l flight passes? Trying to find out if one direction' can include few days stopover midroute?" A tweet is a message to the world...

Tool

Organizations can find it difficult to realistically gauge the appropriateness of moving to IP Telephony (IPT) from traditional telephony systems. Use this tool to better understand organizational suitability for IPT and recognize the benefits...