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Tagged - tech support

Video
Five Reality Checks: Before You Outsource Your Help Desk

Constraints on budgets, hiring, and facilities are driving more and more businesses to consider outsourcing their Help Desks. While outsourcing is hardly a new idea, many IT leaders are still starting the process without the proper reality check...

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IT Support Policy

Implement Info-Tech's IT support policy to curb rogue IT support, ease the burden on the help desk, and reclaim lost money.

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How to Solve the Single versus Multi-Provider WAN Puzzle

In the past, it was easier for enterprises to decide if a single or a multi-provider WAN solution was the best choice. However, because of today's cost and performance concerns coupled with business risks, and increased use of cellular services,...

Template/Policy
Travel Expenditure Policy

Ensure that traveling employees are aware of what is considered an acceptable expense and what expenses are eligible for reimbursement by the organization. Establish guidelines by drafting, implementing, and communicating a travel expense policy.

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Maintain IT Service Levels on a Tight Travel Budget

The travel budget is a popular target for IT cost-management. To effectively manage travel expenses, IT decision-makers should examine the drivers behind significant travel budgets. The basis for employee travel needs to be identified and the...