Tool

A customer-oriented IT department reduces department costs, improves the quality of deliverables, and boosts the efficiency of the IT workforce. There are six core competencies that are essential to service orientation in IT. Facilitate these...

Note

A customer-oriented IT department reduces department costs, improves the quality of deliverables, and boosts the efficiency of the IT workforce. This storyboard helps you assess the level of customer service orientation in your IT department,...

Solution Set

It is crucial that the IT department demonstrate a customer-oriented mindset because such a culture brings numerous benefits to IT and the business. This solution set will help you assess the level of customer service orientation and provide...

Solution Set

Collaboration platforms, like Microsoft SharePoint, can require as much IT resources to implement and operate as applications like e-mail, but collaboration implementation projects are often understaffed.

Managers are expected to manage deadlines as well as employee development and expectations. To this end, managers must occasionally provide constructive feedback to their employees to improve performance. Find opportunities to educate and...

Before making a star employee a manager, organizations must determine their managerial skill set. Rewarding an employee for their hard work is a noble idea but can have negative effects on the company and employee moral. To make star employees...