Template/Policy

Use the following survey to evaluate senior management's expectations of IT.

Vendor Research

Info-Tech conducted a survey of 285 North American technology solution providers, which revealed their interest and ability to make money from cloud-based solutions and services.

Solution Set

The nature of the end user-IT relationship has an organization-wide impact. A less than ideal relationship results in a breakdown of trust and confidence, negatively impacting IT's ability to deliver what the organization needs.

Tool

Use this tool to reveal the areas of end-user dissatisfaction and guide you through repairing the IT-end user relationship.

Video

Info-Tech research has shown that improving end-user satisfaction with IT results in higher employee engagement, better working conditions throughout the organization, and higher employee effectiveness and productivity.

Video

Despite continuing economic challenges, IT organizations must continue to innovate. An essential element of innovation is the utilization of new technologies. In 2011, we are witnessing changes to the technology landscape on an unprecedented scale.

Tool

Once you decide on vendor performance metrics, you will need a tool to track ongoing vendor performance. Info-Tech's dashboard tool tracks metrics for up to 20 vendors for small and mid-sized organizations. It presents results both at a...

Tool

IT must collect and act on vendor feedback to manage and ensure high vendor performance. Conduct regular vendor satisfaction surveys to measure the IT department's management performance and to address areas where improvement is needed.

Note

Info-Tech recently conducted several surveys for our research projects. This document is a high level summary of those results, and an introduction to the resulting research.

Note

Info-Tech recently conducted several surveys for our research projects. This document is a high level summary of those results and an introduction to the resulting research.

Note

Info-Tech recently conducted several surveys for our research projects. This document is a high level summary of those results and an introduction to the resulting research.

Despite heavy government intervention to allay further financial crises, many US and Canadian Information Technology leaders are anticipating budget impact from the downturn and should be preparing to manage with less, a recent poll by Info-Tech...

Enterprises in the Financial Services sector are, in general, spending more on IT security and have a greater level of satisfaction with their budgets than do their peers in other industries. Nonetheless, IT leaders for these businesses...

Template/Policy

Start with a simple usage survey to find out what kind of software users require on their desktops.