Consider Info-Tech's tips and advice for bringing a higher level of service to the Customer Service team.

Consider Info-Tech's tips and advice for bringing a higher level of service to the Sales & Marketing teams.

(10-Sept-10) Analysts from Info-Tech Research Group recently examined green IT initiatives, seeking to determine what contributed to their success—or failure. Four factors helped initiatives succeed: a strong and well-communicated adoption...

Solution Set

To achieve greater likelihood that your project will stay on track, watch out for the four big pitfalls: Scope Creep, Failure to Obtain Stakeholder Commitment, Inability to Assemble a Team, and Failure to Plan.

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Use this tool to assess project vulnerability related to four critical challenges that sink many projects. Based on your answers, the tool will indicate which pitfalls threaten your project and what you should do about it.

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Use this tool to track on-going project issues relative to four typical project management pitfalls. As problems arise, related to these pitfalls, track who will handle the problem and when.

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Use our strategies to avoid, detect, and mitigate four critical project management pitfalls to help keep your project on track.

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Fewer than 15% of projects deliver all requirements, on-time and on-budget. Avoid four common project pitfalls to greatly increase your chances of project success.

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A strong communication capability between the business and IT ensures the alignment of business requirements with delivered IT functionality and value. Use this storyboard to understand common barriers to effective requirements management,...

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Requirements management is a difficult but critical stage in the IT project. This tool will assess the current health of your organization's requirements gathering methods. Based on your answers, the overall health of your requirements gathering...

Solution Set

Many IT leaders overlook the importance of nurturing working relationships with business colleagues.

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Actively engage business stakeholders to secure the funding, resources, and project sponsorship that IT needs to provide quality service. This storyboard will help you master techniques for establishing effective and productive two-way...

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Collecting stakeholder feedback on IT's day-to-day performance is essential for meeting stakeholder expectations. Conduct regular business stakeholder satisfaction surveys to measure IT's performance, and understand where improvement is needed.

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Regular communication of IT initiatives, plans, and the progress of each is the most essential component of building strong stakeholder relationships. Use this communication schedule to deliver timely and meaningful touch points that help IT...

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Frequent communication with stakeholders not only demonstrates IT's value, but also helps control demand, justify expenditure, and secure staff for future projects. Send regular status reports to your stakeholders to keep them informed about...

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Stakeholders have varying attitudes towards IT and its initiatives. IT leaders encounter dissenters, apathetic stakeholders, helpers, and champions. Use the Stakeholder Spectrum to classify your stakeholders and develop a plan of engagement for...

An appropriate description of requirements is essential to the successful deployment of a new application function, whether purchased or developed. Too often, we get the requirements wrong, and as a result, we fail to satisfy our internal and...

Premium Resource

When organizational or market factors fluctuate, project priorities may shift due to changing realities. Organizations that have multiple projects competing for limited resources face some key challenges.

Scenario planning is a dress rehearsal for the unthinkable. Use it to identify single points of failure, ensure agility, mitigate risks, and increase stakeholder confidence.

Info-Tech finds that IT departments run into the same classic issues in getting the business on board when planning enterprise application projects. Understand the best practices for working through objections from end users and business...

Premium Resource

Choosing an enterprise software solution may be the most important decision that you make all year. Your choice will inevitably affect a great number of stakeholders and most likely your organization's bottom line - be it positively or...

Template/Policy

A needs analysis allows a project manager to better understand the audience, their stakes in the project, communication barriers, motivations, and hidden agendas. Use this downloadable tool to help identify and document stakeholder needs.