Template/Policy

The risk of inappropriate information transfer between personal and business contacts within social media must be mitigated by implementing a policy. Tools to establish barriers between personal and private networks and tools to centrally manage...

Four years after it banned the use of Facebook, YouTube and similar tools by employees, the government is figuring out how to strike an appropriate balance between flexibility and risk management Social media is like any other tool in a...

Tool

While social media benefits are achievable in sales, marketing, and customer service, not all organizations will strive to achieve benefits in all three areas. Use this tool to determine, based on your unique criteria, where opportunity exists...

(01-Jun-11) Airstrip One, Oceania, the setting of George Orwell’s science fiction novel 1984, was once considered unrealistic and even ridiculous. Constant war plagued the imaginary province, and the government manipulated its citizens with mind...

Vendor Research

This agenda discussion document positions Info-Tech Indaba's upcoming social media research. If employed by vendors' channel partners, social media techniques can provide a broader customer reach and more effective interactions. As social media...

If you are running a tech company, you are almost certainly familiar with this uncomfortable truth: you need more knowledge workers, but they are getting harder to find as their availability shrinks.

Let's look at the two major worlds of consumer commerce, and give a cold assessment of what we see, in terms of profits.

Template/Policy

Documenting your customer interaction management strategy and achievable social media opportunities into a business plan is a crucial step planning a social media implementation. This template builds on the results from the social media...

Template/Policy

A social media project is a multi-departmental undertaking that must be managed well to be successful. Document the process in a formal project charter to keep everyone on the same page.

Solution Set

This solution set will help you implement a strategy to exploit social media opportunities that integrate with your current customer interaction.

Video

This video will help you cut through the hype and gain a better understanding of what social media is and how it can help your organization. Consumers are adopting social media at a breakneck pace, and organizations need to keep up to remain...

Note

Despite the rapid adoption of social media by consumers, most organization are struggling to define a business strategy for social media and are unprepared to link it to their CRM strategy. This storyboard will help you identify social media...

Microsoft and Open Text are the Champions in the collaboration landscape due to their excellent features and high accessibility. SharePoint dominates the market, holding a 71% share of organizations surveyed with a platform. Open Text is a joy...

(8-Mar-10) In today’s financial services industry, technology isn’t just an accessory; it’s a bare necessity. Technology is essential in gathering information and providing advice to your clients. And demonstrating a grasp of technology can...

(1-Mar-10) 'Cdn travelbugs," said the public tweet that just flew across the screen. "Anyone used AirCanada's Int'l flight passes? Trying to find out if one direction' can include few days stopover midroute?" A tweet is a message to the world...

(4-Jan-10) This year will see phones organized around contact lists, an upsurge in video-on-demand, social networking as a primary means of communication, people tracking each other via GPS and smart phones as all-in-one entertainment hubs,...

(16-Dec-09) Social networks are going to become a prime target for cybercriminals in 2010, according to security predictions from annual security reports released this month by CA Inc., Cisco Systems Inc. and Symantec Corp. A prediction list...

(28-Oct-09) Banning employees from visiting social media sites, such as Facebook and Twitter at work isn't a good idea, according to Ontario privacy commissioner Ann Cavoukian. "I think it's a mistake," the privacy commissioner told...

(20-Oct-09) As many folk know who've organized team events where everyone contributes -- getting participants to pay their fair share on time is often a challenge. Keeping track of who has squared up and who hasn't, and sending repeated...

Facebook Inc. announced a new publishing tool that will automatically export information posted on your Facebook Page to your Twitter account. The Twitter exporter tool will be available to Facebook Page administrators over the next few days,...

Integrating social media with e-mail marketing can be an inexpensive way to extend campaign reach. Small enterprises can improve campaign effectiveness by enabling recipients to share e-mails through social media channels to which they subscribe.

Integrating social media with e-mail marketing campaigns can extend campaign reach and improve click-through rates. Improve campaign effectiveness by enabling recipients to share e-mails through social media channels.

Integrating social media with e-mail marketing can extend campaign reach and improve click-through rates. For maximum success, publish e-mail campaigns to the company's own social media properties and enable recipients to share e-mails through...

Most small enterprises can take advantage of public social networking sites for valid business purposes. However, a lack of enterprise-class controls makes management of users virtually impossible. Assess valid business use cases and adopt...

Companies are exploiting public social networking sites for valid business purposes. However, a lack of enterprise-class controls makes management of users akin to herding cats. Adopt strong policies for business use of public social networks.

Collaboration tools are etching themselves into the corporate IT landscape. With so many ways to share and communicate, Info-Tech provides the research necessary to get IT leaders started on a collaboration strategy.

When enterprises discovered the efficiencies of Web 2.0, a new generation of collaboration emerged. These once disruptive technologies, which Info-Tech calls Collaboration 2.0, have shifted gears and are now ready to take on the demands of...

Online social networking is pervading small and mid-sized enterprises worldwide. Social networks provide enterprises with the ability to tap into talent and offer a multitude of online recruiting opportunities. Gear these powerful online tools...

In-Depth Report

The influence of online social networking is presently pervading businesses in North America. While these powerful networking tools have many benefits to offer, ensure their authorized use is contained within the bounds of an employee's official...

With the media promoting the benefits of Instant Messaging (IM) as part of unified communications, but discouraging its use due to security concerns, it may be difficult to determine which side of the argument to buy into. If IM helps the...