Template/Policy

Regular and formal performance reviews are critical to maintaining overall productivity of your staff. Every organization has a unique method of administering performance appraisals, but many are based on a few simple templates. A commonly used...

Template/Policy

Career development plans represent a critical two-way commitment between an employee and the organization. These plans are essential to building employee engagement, which in turn drives retention. Use this template to develop a pool of talented...

In-demand IT skills change from year to year, but demand for business understanding and soft skills will not go out of vogue. Recruit and train skills that will advance enterprise strategy and augment the bottom line.

Layoffs are intended to dramatically cut labor costs, not as an excuse to finally take care of problem staff. Assess the factors involved in making decisions about who has to go and ensure these factors are objectively prioritized to minimize...

Tool

Reducing headcount is a mentally and emotionally challenging task under any circumstance. Use this tool to take a systematic, skills-focused approach to making staff reduction decisions.

Tool

Making staff reductions is not only an emotionally challenging task, but also one wrought with uncertainty and risk for error. This risk is magnified when time frames for reductions are short. Follow a structured and objective method for...

Note

Layoffs can result in a large-scale reorganization of the IT department. Coordinating the details of who will handle what going forward may feel rather like putting together a puzzle with too many pieces. While no tried-and-true method exists,...

Note

End users display a diverse range of IT skills. Use this assessment tool to identify end-user skill levels and determine if they have the knowledge to act as resident experts.

Note

Power users are advanced, technically-savvy users that have a great personal interest in technology. These individuals are an untapped resource that, if leveraged properly, can extend IT support to the front lines. To improve desktop...

Appropriate salary ranges are crucial for attracting and retaining IT employees. Following a specific process enables IT managers to set salary ranges that can be defended when scrutinized by senior executives.