Note

New IT leaders are often met with political and skills-based challenges for which they aren't prepared. Follow Info-Tech's one-hundred day plan to kick-off your new IT leadership position. Not only will you start off on the right foot, but you...

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Service firms tend to be smaller enterprises with big technology needs from server to desktop. In this highly competitive environment, IT decision makers need to make the most of every scarce IT dollar invested and wisely use the skills of their...

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Financial institutions have intensive IT requirements that necessitate specialized IT skill sets and significant technology investment to compete. Use these reports to help you make the right decisions, and see how your department compares to...

(16-Feb-10) Hewlett-Packard Co.'s new security services portfolio reflects an expansion of its security capabilities for a wide array of partner offerings while providing integration between these services and products to reduce complexity, said...

As wireless speeds and coverage improves, enterprises continue to take advantage of cellular services and WLANs. As a result, WAN/LAN support services are likely to require a refocus or even downsizing as this trend continues. Consequently,...

21-Sep-09 Dell Inc. appears to be ramping up its push for government and health care customers after announcing its US $3.9 billion acquisition of Plano, Tx.-based IT services firmPerot Systems Corp. While both companies stressed the...

Enterprises are facing different cost reduction targets and timeframes, but that doesn't mean that these enterprises are adopting radically different cost reduction tactics. Understand current common practice to help prepare an informed internal...

Greater participation by IT leadership in decision-making processes has an influence on where enterprises choose to focus IT cost-cutting efforts. Perform a quick peer comparison to prepare for the opportunities and challenges.

Although moving to a Service-Oriented Architecture (SOA) can enhance business and IT agility, the sheer complexity and scope of the migration make this a potentially pitfall-ridden process. When embarking on an enterprise SOA initiative, IT...

It would make sense that bigger enterprises would target different areas than smaller enterprises when it comes to reducing IT costs. However, measures of organization size, such as number of staff, revenue and budget, have little impact when IT...

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Enterprises are dependent on vendors to obtain IT hardware, software and services. The Vendor Management process includes the identification, selection, contracting with, and ongoing management of vendors or suppliers, and is an essential part...

Cost reduction opportunities are everywhere, yet many remain overlooked and unexploited. Know what these opportunities are and add them to the IT department's cost management priority list.

An Info-Tech survey has revealed the IT service areas under closest scrutiny for cost reduction. Use this information as a reality check to gauge in-house decisions and actions, and to reassess the overall cost-reduction plan.

Tool

This note provides techniques for cost reduction within the end-user support services area. These techniques are categorized according to time frame and are accompanied by potential pitfalls. IT should determine time frames, and in accordance to...

This is the second of two notes on the basics of Service-oriented Architecture. Info-Tech covers the key features and technological improvements associated with SOA, and the business benefits it provides. Follow Info-Tech's recommendations to...

What is Service-Oriented Architecture (SOA)? Few in IT have a solid definition of the concept, given the many products and vendors that misbrand using the SOA label. This is the first of two notes on the basics of Service-oriented Architecture,...

Small (less than 100 branches) and mid-sized (101-500 branches) retail banks are facing a tough economic outlook and increased competition as Internet banking and call centers become part of the cost of doing business. Info-Tech recommends...

As large numbers of people congregate online on social networks, new opportunities originate for financial services firms to engage their target audiences. Take the following current developments and recommendations into consideration and start...

In one week, Bear Stearns saw its stock drop from $64 to $30. The next weekend, employees returned on Monday to find JPMorgan steering the ship and the stock price trading below $6. Hostile takeovers and bailouts can leave IT in the dark. IT...

A key decision in the planning process of a SharePoint deployment is to determine which version is the best fit. Enterprises planning to implement SharePoint should understand the key differentiators between product offerings in order to make...

Many enterprises consider upgrading to Office 2007 when deploying SharePoint due to the integration benefits. Understand the key advantages that are gained when the two products work together before evaluating the upgrade decision.

Impact Research

SharePoint is a platform that addresses a wide range of business needs: Collaboration, Portal, Enterprise Search, Content Management, Business Forms, and Business Intelligence. This report will guide enterprises in making the SharePoint...

Job Description

The Knowledge Manager's role is to collect, synthesize, organize, and manage corporate information and information services in support of business units across the enterprise. This includes accumulating, understanding, and leveraging...

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The Content Manager's role is to coordinate the planning, maintenance, and accessibility of company owned and generated content and content-related services. This includes ensuring that the layout, positioning, navigation, and look and feel of...

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The Data/Data Mining Specialist's role is to design data modeling/analysis services used to mine enterprise systems and applications for knowledge and information that enhances business processes. This individual is also responsible for...

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The Multimedia Developer's role is to provide media development services for projects, products, and applications across the enterprise. This includes designing, building, and implementing new multimedia pages, graphics, and CD-ROMs; integrating...

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The eBusiness Specialist's role is to coordinate, direct, and integrate the company's e-commerce Web sites, services, and applications for the purpose of smooth business-to-business and business-to-customer transactions. This includes the...