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Tagged - Rightnow Technologies

Solution Set
Vendor Landscape Plus: Customer Service Management Platforms

The complexity of product portfolios and customer service inquiries, as well as increasing interaction volumes (due in large part social media), means that customer service can no longer be conducted with simple tools. Many organizations require...

Note
Customer Relationship Management: RightNow CX August 09

The RightNow CX Customer Relationship Management (CRM) Suite from RightNow Technologies continues to be a leader in customer service products and has successfully carved out a market niche around customer experience management. Market awareness...

Note
How to Keep On-Demand CRM Implementations On Track

The Software-as-a-Service (SaaS) delivery model is impacting the Customer Relationship Management (CRM) project lifecycle. Understanding the impact that SaaS has on CRM is necessary to achieve successful on-demand CRM implementations.