Vendor Research

This tool will help solution providers plan their SaaS businesses by offering a template for ROI calculations.

Tool

The majority of IT departments spend 66% of their time performing operational activity and 34% of their time on strategic activity. Shifting more focus to strategic activity can build competitive advantage, enable innovation, and increase key...

Note

IT departments that achieve their ideal mix of operational and strategic activity can advance their standing as a strategic partner in the organization. It's a matter of making IT run better so resources can be shifted to innovative and high...

Vendor Research

Info-Tech conducted a survey of 285 North American technology solution providers, which revealed their interest and ability to make money from cloud-based solutions and services.

Vendor Research

IBM announced a series of significant PartnerWorld program changes to be fully implemented by October 2010. These changes are aimed at simplifying the program, de-emphasizing revenue, and focusing on the mid-market. Current IBM partners must...

An increasing number of IT departments are gathering metrics and building a solid history to demonstrate exactly how IT serves the business. However, sometimes that picture is not a rosy one. This note traces five top-level staffing metrics and...

Gathering and analyzing key budgeting metrics allows IT to maintain a quantifiable account that shows the business how money is being invested into IT. However, sometimes interpretation of the metrics doesn't result in a rosy-colored picture...

(14-Feb-10) Like it or not, email outages are a business reality. A recent ApplicationContinuity.org survey revealed that, despite advances in data-backup, archiving and protection technology, companies of all sizes remain vulnerable to costly...

Google posted record third-quarter revenues of $5.94 billion, up 8% over the second quarter, due mostly to strong online advertising revenues. Earnings per share were an astounding $5.18. It ended the quarter with $22 billion in cash as well,...

In the past, it was easier for enterprises to decide if a single or a multi-provider WAN solution was the best choice. However, because of today's cost and performance concerns coupled with business risks, and increased use of cellular services,...

23-Sep-09 When businesses look at IT, high costs often come to mind. However, reducing these costs and establishing proper metrics can turn what is often a large expenditure into a way to boost revenue, which opens a path to higher profit. Just...

Many people would intuitively think that small enterprises have different cost-cutting priorities than large enterprise. In general, this is not the case - most enterprises follow a similar cost-cutting path regardless of the number of...

Measures of enterprise size have surprisingly little to do with the IT service areas selected for cost reduction. In fact, most enterprises follow a similar cost-cutting path regardless of the number of employees, size of IT, or company revenue.

It would make sense that bigger enterprises would target different areas than smaller enterprises when it comes to reducing IT costs. However, measures of organization size, such as number of staff, revenue and budget, have little impact when IT...

Small healthcare firms will use this snapshot of a small healthcare insurance provider to start discussions about e-mail infrastructure and staffing. A companion note discusses application and operating system choices from a small healthcare...

Tool

IT managers should use income statements to determine past performance, predict future performance, and assess vendor stability and viability. Use Info-Tech's tool to simplify this analysis.