Tool

In order for demand to be adequately managed, IT leaders have to know what staff is working on. This tool keeps track of what projects and non-project requests staff are assigned to as well as how closely projected, actual, and required staff...

Tool

Without long-term planning, balancing staff availability with demand becomes a nightmare. This tool provides recommendations on changes to be made to existing staff planning processes.

The transition to a consistent process for prioritizing user requests can last over a year. This case study describes one organization's experience in establishing a more effective process of prioritizing and handling user requests.

Note

With increased senior management participation in priority-setting, organizations can reduce the chaos that often results when IT tries to balance limited staff availability with high service demands. This storyboard describes recommended...

Video

When IT tries to balance limited staff availability with high service demands, the result is often chaos. Learn about the three approaches that have helped organizations can reduce the chaos that often results proven to improve management's...

Solution Set

This solution set will help IT make better decisions as to which initiatives should get priority support.

IT managers in healthcare have different priorities from their peers in other industries. Specifically, they allocate more resources to support and proportionally fewer to security and design and development. Address the potential problems of...

Many IT and business leaders have difficulty correctly defining the scope of Project Management. Others confuse Enterprise Portfolio Management and Project Portfolio Management with one another, and with good reason: even vendors blur the lines...

It is necessary for organizations to efficiently track and manage company-wide IT projects: ad-hoc project management (PM) is the way of the past. Determine enterprise need and then take the essential steps to implementing a successful...

Tool

For many organizations, accurately allocating resources among projects can be a time-consuming and challenging task. Constrained by budget, time frames, and personnel, IT leaders must carefully select the best projects to optimize the use of...