Tool

Each organization will have its own priorities for evaluating and selecting unified communications (UC) vendors and solutions. Use the Unified Communications Vendor Shortlist Tool to generate a customized shortlist of vendors that will best meet...

Note

Unified communications (UC) offerings from both IP telephony vendors and "over-the-top" UC solution providers provide a wide range of options to any organization, whether it has already implemented an IP telephony system, or if it is seeking a...

Solution Set

Unified communications offerings from both IP telephony vendors and "over-the-top" UC solution providers provide a wide range of options to any organization, whether it has already implemented an IP telephony system, or if it is seeking a...

Tool

Unified Communications (UC) is an integrated approach to enhancing end-user communications and accelerating key business processes. Enterprises embarking on initial or follow-on UC implementations should leverage the UC Financial Calculator to...

Template/Policy

Unified Communications (UC) is an integrated approach to enhancing end-user communications and accelerating key business processes. Enterprises embarking on initial or follow-on UC implementations should leverage the UC Optimization Business...

Video

Unified Communications (UC) is an integrated approach to enhancing end-user communications and accelerating key business processes. Enterprises looking to maximize the return on UC investments need to focus on business requirements and execute...

Note

Unified Communications (UC) is an integrated approach to enhancing end-user communications and accelerating key business processes. Enterprises looking to maximize the return on UC investments need to focus on business requirements and execute...

Do you need to make a difference this week? This month? Take a look at these tactics and tools to build your guerilla plan.

Video

Unified Communications (UC) is an integrated approach to enhancing end user communications and accelerating key business processes. Watch this video to learn more about how you can get your UC initiative started on the right track.

Tool

Unified Communications (UC) is an integrated approach to enhancing end user communications and accelerating key business processes. Enterprises exploring the potential benefits and challenges of this approach should leverage the UC Fit...

Template/Policy

Use this template to help you fashion a remote access policy that reflects the needs of your organization.

Lights-out management (LOM) provides the benefit of remotely managing and monitoring enterprise servers. Since most brand-name servers are sold with built-in LOM features, IT departments should determine where and how LOM can reduce IT costs and...

Video

Remote desktop control is a powerful help desk tool that greatly improves efficiency and end user satisfaction. Reduce resolution times and the need for desk-side support visits using remote desktop control. Increase help desk efficiency up to...

Teleworking continues to rise in popularity, and in embracing such an initiative, many enterprises overlook the training required for effective teleworking among employees and managers. In this research note, learn what kind of training...

Teleworking continues to rise in popularity, but in embracing such an initiative, many enterprises neglect the development of telework policies and performance measurement. Learn how to build policy and performance frameworks that enable both...

(IT World Canada) - Implementing a remote desktop control solution for your IT help desk could save you bundles, but only if it's actually capable of reaching your staff. Read about what essential features you'll need before making a...

Skype's combination of strengths and shortcomings make it a complicated issue when it comes to use in business environments. However, while the desktop application poses similar security risks to other consumer messaging tools, small business IT...

Support represents a hidden cost to IT and is the low-hanging fruit of cost saving initiatives. Unfortunately, many enterprises are squandering resources on support processes that do not take the unique needs of mobile end-users into account....