Note

Writing IT job descriptions can be time consuming and frustrating. Make the job easier with this list of sample IT job descriptions.

Note

Organizations are increasingly dependent on external vendors and suppliers to enable the effective delivery of IT services. Manage the vendor portfolio to improve the relationship between your organization and its IT vendors, maximize their...

Video

Improve IT excellence by improving the performance of your vendors.

Tool

Once you decide on vendor performance metrics, you will need a tool to track ongoing vendor performance. Info-Tech's dashboard tool tracks metrics for up to 20 vendors for small and mid-sized organizations. It presents results both at a...

Tool

IT must collect and act on vendor feedback to manage and ensure high vendor performance. Conduct regular vendor satisfaction surveys to measure the IT department's management performance and to address areas where improvement is needed.

Tool

To ensure high vendor performance, IT departments must practice vendor management by recording and acting on vendor issues. Track issues to resolution and understand where improvement is needed.

Solution Set

Organizations are dependent on vendors yet spend little effort managing their performance, resulting in less than optimal results.

Job Description

The role of the Vendor Portfolio Manager is pivotal in the IT department's interactions with suppliers of services, hardware, and software. The portfolio manager provides product and service purchasing guidance for the entire IT department.

Job Description

The role of the Purchasing/Procurement Manager is to plan, execute, and finalize purchasing and procurement strategies for technology spend across the organization.

Job Description

The role of the Contract Manager is to support, manage, and administer contracts for technology spending on services and products across the organization.

(By Info-Tech Analyst Mark Tauschek - Printed with permission from Processor magazine www.processor.com) Have you ever wondered how much extended warranties on desktops and laptops cost the enterprise? It is becoming increasingly challenging to...

Complex technology projects in the public sector are difficult to complete without setbacks. A necessary condition for project success is a thorough contracting process that defines objectives, rewards, and penalties for both parties of the...

Contract negotiations are an inevitable part of the lives of many IT managers. Maximize the likelihood of success at contract negotiations with the selected vendor by considering a number of key criteria even before selecting a final vendor for...

Drafting a PC lifecycle policy helps control the IT budget. It also helps devise hardware purchasing, deployment, and management strategies that meet business needs. To get the most out of PC purchases, set policies for the intermediate phases...

When the IT department and the enterprise's Purchasing department collide, the resulting purchase decisions may yield a pleasant surprise. Instead of bickering, learn to take advantage of purchasing professional's expertise.

Today's IT purchasers are relying heavily on peers and colleagues in their vendor selection processes. Legitimize informal procurement research and create accountability by tracking peer recommendation and diversifying research sources.

A vendor management office (VMO) can significantly reduce expenses by planning and optimizing IT's purchases of products and services. Moreover, certain vendors are prime cost reduction candidates. In this research note, learn how the VMO can...

When Purchasing and IT collide, the resulting buying decisions may yield a pleasant surprise. Instead of bickering with purchasing and supply chain leaders learn to take advantage their procurement expertise.

Recent Info-Tech research found that continuous vendor management can significantly reduce expenses by timing, planning, and optimizing IT's purchases of products and services. In this first note of three, learn about the common characteristics...

Template/Policy

This tool is designed to facilitate the vendor reference interview process by providing a template of recommended questions to be completed for each reference interviewed.

Cost-cutting enterprises can find savings by improving tactical and strategic purchasing practices in the IT department.

Tool

The build vs. buy decision is never an easy one. Info-Tech's TCO analysis tool simplifies the process by doing the cost calculations automatically and producing a graph for easy comparison.

Tool

The build versus buy question can be an agonizing decision for small enterprises. Info-Tech's TCO comparison tool takes the pain out of this process by automating the cost calculations and chart creation.

Premium Resource

This comprehensive desktop reference book and CD-ROM will provide you with best-practices advice and tools for managing teams, departments, and organizational relationships. Best practices are explained in the specific context of the IT workplace.

In-Depth Report

Unless your enterprise has an incredibly unique vision, or other distinctive aspects, there are few reasons to build major software capabilities entirely from scratch. By establishing a close relationship with the right vendor, acquired software...