'Tis the season for sickness and snowstorms. Make sure your telework processes and policies are working for your IT department with this series of resources designed to make telework painless.

IT staff members continue to face career challenges as budgets are trimmed and downsizing or re-organizations occur. Accordingly, strong technical skills may not guarantee career stability or advancement. However, this situation can be improved...

If you have to deal with any aspect of people management or human resources, this issue is a must-read. McLean Report members, from IT team leads to CIOs, have been accessing our HR-themed research more than any other topic. Here's your guide...

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The purpose of HR Management Practices is to provide the tools to manage the IT human resource lifecycle. This lifecycle begins with the decision to hire new employees and ends with how to manage departing employees. IT must recognize that that...

With the increasing complexity of software development in terms of Application Lifecycle Management (ALM), security, and globally distributed development, there is a need for better collaboration. Consider ALM 2.0 while staying well grounded...

Application development is a well-researched area and there are no shortages of articles, books or blogs written about it. Yet, even the brightest and best developers sometimes fail to identify inefficiencies in their development processes....

Given the pressure to deliver, application developers will inevitably resort to less than perfect behaviors. When such behaviors turn into habits, everyone suffers; moreover, habits are difficult to alter. Watch out for these habits before they...

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This comprehensive desktop reference book and CD-ROM will provide you with best-practices advice and tools for managing teams, departments, and organizational relationships. Best practices are explained in the specific context of the IT workplace.

Job Description

The IT Manager's role is to ensure the streamlined operation of the IT Department in alignment with the business objectives of the organization. This individual will plan, coordinate, direct, and design IT-related activities of the organization,...

Job Description

The role of the SLA Manager is to ensure that all service level agreements (SLAs) for information technology services across the organization are delivered according to specifications. This includes developing, managing, and administering...

Job Description

The CRM Manager's role is to supervise and maintain the installation, configuration, and support of the organization's customer relationship management (CRM) software through best practices and management of a technical team. This person will...

Job Description

The SAP Administrator's role is to supervise and operate the organization's SAP systems through implementation best practices. This includes installing, configuring, patching, upgrading, and maintaining the company's investments in proprietary...

Template/Policy

Download this document retention policy template to help you design and enforce a policy to mitigate risk.

Job Description

The Chief Privacy Officer's role is to provide vision and leadership for developing and supporting initiatives critical to the organization's information privacy practices. This individual directs the development and implementation of policies...