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Tagged - pivotal

Solution Set
Vendor Landscape Plus: Customer Service Management Platforms

The complexity of product portfolios and customer service inquiries, as well as increasing interaction volumes (due in large part social media), means that customer service can no longer be conducted with simple tools. Many organizations require...

Note
Retail Banking CRM: Road to Differentiation & Higher Profits

Small (less than 100 branches) and mid-sized (101-500 branches) retail banks are facing a tough economic outlook and increased competition as Internet banking and call centers become part of the cost of doing business. Info-Tech recommends...