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Video
Policy Enforcement: You're Either In or You're Out

Policy enforcement can be a tremendous headache for IT leaders: IT takes the initiative to spearhead policy development and implementation, but the resulting documents often have little clout and are left collecting dust. Protect the...

Template/Policy
Application Maintenance Outsourcing SLA Template

Application maintenance outsourcing (AMO) initiatives require clear and unambiguous service level agreements (SLAs) to set expectations and start the relationship off on the right foot. Don't waste time trying to create your own SLAs ? establish...

Note
Do More with Less: App Maintenance Outsourcing in a Small IT Shop

Organizations of any size can succeed at application maintenance outsourcing (AMO) by instituting strong governance. Follow the strategies of a CIO, in a small organization in the insurance industry, who used AMO to offload non-core tasks and...

Note
Keep Abreast of Electronics Recycling Laws

A variety of electronics recycling laws, across many jurisdictions, have come into effect recently. Understand why these laws are being enacted; learn about the impact on the IT department, and how producer responsibility programs and consumer...