Has the ideal of IT/business alignment become the holy grail of IT leaders? The promise of IT/business alignment is to focus investment and activities, increase the value of IT, and integrate IT more closely with business initiatives. IT leaders...

Solution Set

Project variability creates difficulty for the IT department when the organization expects quick response upon project and capital approval, but IT does not have the resources to act quickly.

(16-Aug-10) Public sector executives more likely to say it's the top means of public engagement than private TORONTO (CNW) - The vast majority of Canadian executives at large and mid-sized organizations say that social media has the potential to...

Impact Research

IT service management is the new normal. Organizations experiencing increasing business demands, inadequate IT/business alignment and poor performance will benefit from increased service management maturity. Achieving mature ITSM practices leads...

(8-Jan-10) If the question “What do you want from me?” screams in your head throughout the day, it might be time to re-assess the relationship you have with the rest of your organization. One of the first things IT shops can do to improve...

As wireless speeds and coverage improves, enterprises continue to take advantage of cellular services and WLANs. As a result, WAN/LAN support services are likely to require a refocus or even downsizing as this trend continues. Consequently,...

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The purpose of the Leadership section is to give IT leaders guidelines for improving their teams and their leadership skills. First, leaders are reminded of the enterprise's current IT roles and responsibilities. Second, leaders are guided on...

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Many companies focus exclusively on the technology aspects of the IT Strategy ignoring the fact that it is often the human factors that have a more direct impact on overall strategy success. Any time you develop an IT Strategy, consider how well...

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You now have a set of opportunities to improve the application portfolio, enhance technical infrastructure and strengthen the IT organization. You now need to turn those opportunities into action and describe what needs to be done.

Note

Organizational charts are important enterprise communication tools that spell out both vertical and lateral relationships between departments, working groups, and individuals. Apply this PowerPoint tool to help you visually document your IT...

A recent Info-Tech study found that, in the face of budget belt-tightening, educational organizations are successful in reducing licensing and support costs using open source software. However, while open source can be a good choice, it won't...

Scenario planning is a dress rehearsal for the unthinkable. Use it to identify single points of failure, ensure agility, mitigate risks, and increase stakeholder confidence.

Achieving and sustaining IT/Business alignment can be elusive. When considering a change to how IT resources and services are organized, IT leaders must consider how the company has structured authority, control and communications. A structural...

Job Description

The Knowledge Manager's role is to collect, synthesize, organize, and manage corporate information and information services in support of business units across the enterprise. This includes accumulating, understanding, and leveraging...

Template/Policy

Download a copy of this Info-Tech policy for some hard-and-fast rules to ensure your taxonomy stays in tip-top shape.