Tool

The IT Leadership Time Benchmarking Tool allows IT leaders to compare their time allocation to that of the most effective IT leaders and suggests changes to make them more effective.

Note

IT leaders must focus on strategy and leadership activities, and avoid spending time on most vendor management activities, managing projects, and work their employees could be doing.

Solution Set

IT leaders have been told by the media, vendors, and analyst community that their role is changing from technology leader to technology strategist, from producer to enabler.

Video

IT leaders feel the pressure to spend more time leading and less time on the details. However, with limited budgets, obsolete technologies, a looming shortage of skills, and a rapidly growing backlog of unmet business requirements, it's easy to...

Tool

Regular communication of IT initiatives, plans, and the progress of each is the most essential component of building strong stakeholder relationships. Use this communication schedule to deliver timely and meaningful touch points that help IT...

Establishing operations at the recovery site is only the first half of the work involved in disaster recovery. At some point, services and systems must be returned to primary site facilities to resume normal operations. Repatriation is more than...

When disaster strikes, normal operations of the enterprise are suspended and replaced with operations spelled out in the disaster recovery plan (DRP). Recover from the disaster and lead the enterprise back to a state of normal operations by...

Premium Resource

Portfolio monitoring is a management level process for managing the successful delivery of projects across the organization. Since managers are not part of the day-to-day operations of projects, it is important for them to stay informed of...

Note

Poor economic conditions will impact every organization, be it directly or indirectly, strategically or operationally. Info-Tech's "Methodology: Reducing IT Cost-to-Serve" offers a proactive approach to IT cost reduction while mitigating risk to...

Standard Operating Procedures (SOPs) are most commonly associated with military or manufacturing operations; however, they can be effectively utilized by any enterprise. Nail down the basics by understanding the what, why, and when of SOPs.

Proprietary system management tools are very large, very expensive, and almost always require implementation consultants. Microsoft's System Center, despite some concerns about interoperability and vendor lock-in, intends to shake up this paradigm.

Job Description

The Director of Information Technology's primary responsibility is to oversee the streamlined operation of the IT department and to ensure it aligns with the business objectives of the organization. This individual's principal goals are to...

Job Description

The Operations Analyst's role is to ensure that the performance obligations of in-house computing systems are met. This includes gathering and analyzing data in support of systems management, maintenance, and performance. The Operations...

Job Description

The Operations Manager's role is to supervise and ensure the efficient operation of the company's network, client servers, databases, and equipment. This includes managing IT staff responsible for monitoring and diagnosing network and hardware...

Job Description

The Systems Analyst's role is to plan, design, develop, and launch efficient information systems and operations systems in support of core organizational functions. This individual will apply proven communication, analytical and problem-solving...

Job Description

The Systems/Software Application Tester's role is to plan, design, architect, and deploy effective test suites and regimes for in-house product development, software application development, information system launches, and operations systems...

Job Description

The Web Developer's role is to build the operations end of the organization's Web sites and keep them running smoothly. This includes designing, building, and implementing new Web pages and sites; integrating sites with back end applications;...

Template/Policy

Every couple of years, an IT manager or CIO must face the burdensome task of having to create IT operations planning for the enterprise. Use this downloadable tool to do it right.

Job Description

The Application Support Analyst's role is to deliver support to end users in the organization about how to use various types of software programs efficiently and effectively in fulfilling business objectives. This includes troubleshooting...

Job Description

Reporting directly to the CEO/President, the VP of IT's role is to plan, coordinate, direct, and design all operational activities of the IT department, as well as provide direction and support for IT solutions that enhance mission-critical...

Job Description

The Applications Manager's role is to supervise and maintain the organization's repository of software applications through best practices and the appropriate staffing and management of a technical team. The Applications Manager is also...